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Nick did an amazing job assisting us today with our main drain clog. He came quickly once we called and upgraded our issue to emergency status. He was happy to answer all my questions and never sounded annoyed or angry that I was asking so much. He was very kind and respectful. Please do whatever you can to keep Nick and others like him with your company. We will now be return customers because of him!
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I called at 1 am and asked if they could send someone out that day and they did. The accurately diagnosed the problem and then fixed it. They left the area clean and price was very reasonable for the service provided. I've used this company prior to this and after this service, they remain my first choice for a plumbing issue.
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Shaun called and provided the time he would be arrived. He arrived on time, quickly evaluated what needed to be done and immediately started. He completed the job promptly and cleaned up after he was done and asked if everything was done correctly. He also mentioned if the same that required the repair started again to call and they would come out
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Ben Franklin plumbing was great from the first inquiry I made on thumbtack. Responded next day, and had availability exactly when I needed! Got confirmation call from tech, within arrival window, he was there in 15minutes, problem assessed, options quoted, to final resolution of issue I abt an hr. Forrest was awesome- professional, friendly, thorough. Cost was what I roughly expected but better, it was not more massive issue, nipped early. I highly recommend, and they are my contact and company for future issues!! Already in my contact list! 🙂🙂
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They came 40 minutes after I called about my plumbing emergency. Shawn was very professional. He went over the process and billing before he started the work. It was a bigger job than anticipated, but he was able to stop the leak, so we could use our facilities and schedule an appointment quickly.
