Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.82 (114315 reviews)

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published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (114315 reviews)

LISA NAFFIS

Clayton and Cam are the Best ! I mentioned about pipes breaking, Clayton informed me, there had been a class action lawsuit, Was an easy decision to replace All pipes, and Tankless water heater, works great! Me having a 3 story house and abundance of sinks ! They got the job done on a tight time line. They cleaned and mopped up took away all debris. Both guys were very pleasant to have in my home and I would refer them to everyone! Clayton answered my call after they left to assure me the water flow may need to be adjusted. I am so thankful for these guys!

Michael Kilbride

Friendly and very knowledgeable. I’d recommend him to anyone needing a good plumber.

Chris King

Responded quickly and fixed my leak

Kemdi Okparaocha

I texted Don (manager) around 8:40 PM on a Sunday to explain my issue, and he responded immediately by scheduling a technician for 10 AM the next morning. Cam arrived about 15 minutes early, was professional, knowledgeable, and quickly diagnosed the problem. He also shared a few helpful tips, which I really appreciated. Great experience overall. I highly recommend Benjamin Franklin Plumbing of North Atlanta for reliable and responsive plumbing service.

Shahzad Noorani

Excellent service! I had to replace my tankless water heater and they complete the job same day very professional i definitely recommend to my families and friends.

Heidi S.

Kyle was fantastic. My water heater started leaking and it was about 20 years old, so it was definitely time for a replacement. Kyle arrived right on time, explained everything clearly, and answered all of my questions without rushing. The whole process was smooth and professional, and I’m very happy with the new installation and the service overall. Highly recommend!

Ronald Chappell

I am very pleased with the repair of my sewer line by Aaron Preston and his team. The bid was far below the other competition and then with the money saved I had him replace both bathtubs faucets. And still was cheaper than Bud's bid. We are happy to have Benjamin Franklin as our new plumbers

Jeanne Lafoe

Both Ilija and Dylan were great! Ilija first came as we did not have hot water. He handled that problem efficiently and then checked all 4 bathrooms, kitchen and laundry room. Ilija identified quite a number of items that needed replacement and since our home is older it was very good to be made aware of those issues. Dylan then came a couple of days later and fixed all of the problems in one day! He worked all day and did an excellent job while treating our home with respect and went above and beyond to help us. Excellent company and Ilija and Dylan both super!!

Berry C

We had a water leak; Ben Franklin responded quickly and repaired the leak on February 2, 2026. The 1st technician noticed a few other areas of concern. This being are secondary home, we thought it a good idea to have these issues addressed. We scheduled the balance of the repairs to be completed on another date. The 2nd technician repaired the balance of the issues. Both Kevin and Marshall were on time and great to interact with! We did have a stumble on the billing side, but this matter was resolved with a call to Elliott. Thank you to all!

Dan Miller

Steve was great and had more than enough expertise to assess our issue and get it quickly resolved. Had the parts needed and was professional throughout. Ben Franklin is our plumber of choice because of one great experience after another.