Customer Reviews

Benjamin Franklin Plumbing

4.83 (92293 reviews)

Stacy Luppens

June 27, 2025

Julie Keahey

June 27, 2025

Very informative about protecting my system and saving energy Aex is exceptional.

kyle stack

June 27, 2025

Mike was excellent and a complete perfectionist. The work he did was top-notch and he was really friendly. We are completely happy with the job!

Nettie Hastings

June 25, 2025

Mr. Jeff / supervisor and Patrick arrived earlier than planned. Most professional and presented we are here to help and fix what is needed; our pleasure to have you as a customer! They came prepared to service our CSI water treatment system that had been unattended for 2 years; our doing not BF. I was most pleased that Mr. Jeff had reviewed our history on file and was up to speed on our setup. They were thorough and explained steps they were taking to correct and service the system for efficiency. Anxious to know we were satisfied with their service. I was thrilled to have them back in my camp. This initial visit was pricey…however I had dropped the maintenance contract. The service contract for maintenance going forward is most attractive. I’m a happy customer . Thanks Mr. Jeff & Patrick…great to meet you and thanks for your patience and time and attention to satisfy us. ..AND mostly as I can not say enough of how much I appreciate your Kyle!!!!! Thanks Kyle..you have always been there for us!!!

jerome lupu

June 25, 2025

Scott did a good job, was professional and helpful, and friendly. He was very straightforward with his inspection snd recommendation. I would give him a positive review.

Bernie

June 25, 2025

Kylle Smith is my technician from Benjamin Franklin The Punctual Plumber and that he is. I had the best experience. He is very knowledgeable and kind. I would definitely recommend.

Rhonda Provost

June 24, 2025

Dusty has serviced us in the past and performs at a high level. He is prompt, courteous, listens well, is knowledgable, informative, competent, and generous with his time. He possesses a true service-orientation which was demonstrated when he treated a couple of minor plumbing issues for us that were not even the reason for his visit. He's so helpful we wish we could clone him! Thanks, Ben Franklin and Dusty!

Vicki Wills

June 24, 2025

Tim is knowledgeable and exacting in his work. He is always willing to explain just how things work for me, and if i've called because I thought something was amiss, what was the problem!! Tim also is (unnecessary to the job) friendly. Farrell Brothers and Ben Franklin have completed several big jobs for us including geothermal AC and heat, and hot water air sourced and mini slplits. They are my first call when I need help.

Nick Chillemi iii

June 23, 2025

Mike was amazing! I wasn't home at first for the repair outside spigot but my wife was and I was blown away by his professionalism and workmanship. I wish I could give him a 10 star review. Customer for life!!

Laura Achay

June 23, 2025

Called on Saturday afternoon to see when they could come out and put a garbage disposal in, they were able to come today Monday. The guys are very professional and had it done in no time. This company is amazing besides plumbing also Air Conditioning. I would highly recommend this company .

Reviews

4.83

92293 reviews

  • Stacy Luppens Profile Picture

    Stacy Luppens

  • Julie Keahey Profile Picture

    Julie Keahey

    Very informative about protecting my system and saving energy Aex is exceptional.

  • kyle stack Profile Picture

    kyle stack

    Mike was excellent and a complete perfectionist. The work he did was top-notch and he was really friendly. We are completely happy with the job!

  • Nettie Hastings Profile Picture

    Nettie Hastings

    Mr. Jeff / supervisor and Patrick arrived earlier than planned. Most professional and presented we are here to help and fix what is needed; our pleasure to have you as a customer! They came prepared to service our CSI water treatment system that had been unattended for 2 years; our doing not BF. I was most pleased that Mr. Jeff had reviewed our history on file and was up to speed on our setup. They were thorough and explained steps they were taking to correct and service the system for efficiency. Anxious to know we were satisfied with their service. I was thrilled to have them back in my camp. This initial visit was pricey…however I had dropped the maintenance contract. The service contract for maintenance going forward is most attractive. I’m a happy customer . Thanks Mr. Jeff & Patrick…great to meet you and thanks for your patience and time and attention to satisfy us. ..AND mostly as I can not say enough of how much I appreciate your Kyle!!!!! Thanks Kyle..you have always been there for us!!!

  • jerome lupu Profile Picture

    jerome lupu

    Scott did a good job, was professional and helpful, and friendly. He was very straightforward with his inspection snd recommendation. I would give him a positive review.

  • Bernie Profile Picture

    Bernie

    Kylle Smith is my technician from Benjamin Franklin The Punctual Plumber and that he is. I had the best experience. He is very knowledgeable and kind. I would definitely recommend.

  • Rhonda Provost Profile Picture

    Rhonda Provost

    Dusty has serviced us in the past and performs at a high level. He is prompt, courteous, listens well, is knowledgable, informative, competent, and generous with his time. He possesses a true service-orientation which was demonstrated when he treated a couple of minor plumbing issues for us that were not even the reason for his visit. He's so helpful we wish we could clone him! Thanks, Ben Franklin and Dusty!

  • Vicki Wills Profile Picture

    Vicki Wills

    Tim is knowledgeable and exacting in his work. He is always willing to explain just how things work for me, and if i've called because I thought something was amiss, what was the problem!! Tim also is (unnecessary to the job) friendly. Farrell Brothers and Ben Franklin have completed several big jobs for us including geothermal AC and heat, and hot water air sourced and mini slplits. They are my first call when I need help.

  • Nick Chillemi iii Profile Picture

    Nick Chillemi iii

    Mike was amazing! I wasn't home at first for the repair outside spigot but my wife was and I was blown away by his professionalism and workmanship. I wish I could give him a 10 star review. Customer for life!!

  • Laura Achay Profile Picture

    Laura Achay

    Called on Saturday afternoon to see when they could come out and put a garbage disposal in, they were able to come today Monday. The guys are very professional and had it done in no time. This company is amazing besides plumbing also Air Conditioning. I would highly recommend this company .