Customer Reviews

Benjamin Franklin Plumbing

4.82 (120050 reviews)

Stacey Lusk

September 11, 2026

This team is amazing! From the first call, the confirmation communication day before and day of and then an amazing, qualified, professional technician who overcomnunicates and provides transparent pricing upfront. We will only use Benjamin Franklin for our plumbing needs!!!

Daniel Hoots

September 11, 2026

Efficient and quality work to replace my water heater. They even cleaned up the mold from the leak.

Mary Wirts

September 10, 2026

Supper nice person and very knowledgeable about what he's doing,he did a great job!! I definitely have him back again to do some more plumbing jobs in the future.

Nichelle Nichols

September 8, 2026

My toilet had been running and it caused my water bill to be 4x as high in one month. Brandon was able to look at my toilet and replace it on same visit and within a couple of hours.

Geraldine McVay

September 4, 2026

Brandon was very polite and very respectful and he really explained the whole situation and what he had done.

TERRY MCKEE

September 1, 2026

Very impressive people to be around.

Kathleen Weir

August 28, 2026

Called at 8:30 - Benjamin Franklin Plumbing arrived at 11:15! Problem solved by noon! Friendly and competent service!

Cheri Carver

August 8, 2026

Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.

Brenda George

August 8, 2026

Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!

Cynthia V. Bell

August 8, 2026

The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.

Reviews

4.82

120050 reviews

  • Stacey Lusk Profile Picture

    Stacey Lusk

    This team is amazing! From the first call, the confirmation communication day before and day of and then an amazing, qualified, professional technician who overcomnunicates and provides transparent pricing upfront. We will only use Benjamin Franklin for our plumbing needs!!!

  • Daniel Hoots Profile Picture

    Daniel Hoots

    Efficient and quality work to replace my water heater. They even cleaned up the mold from the leak.

  • Mary Wirts Profile Picture

    Mary Wirts

    Supper nice person and very knowledgeable about what he's doing,he did a great job!! I definitely have him back again to do some more plumbing jobs in the future.

  • Nichelle Nichols Profile Picture

    Nichelle Nichols

    My toilet had been running and it caused my water bill to be 4x as high in one month. Brandon was able to look at my toilet and replace it on same visit and within a couple of hours.

  • Geraldine McVay Profile Picture

    Geraldine McVay

    Brandon was very polite and very respectful and he really explained the whole situation and what he had done.

  • TERRY MCKEE Profile Picture

    TERRY MCKEE

    Very impressive people to be around.

  • Kathleen Weir Profile Picture

    Kathleen Weir

    Called at 8:30 - Benjamin Franklin Plumbing arrived at 11:15! Problem solved by noon! Friendly and competent service!

  • Cheri Carver Profile Picture

    Cheri Carver

    Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.

  • Brenda George Profile Picture

    Brenda George

    Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!

  • Cynthia V. Bell Profile Picture

    Cynthia V. Bell

    The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.