Customer Reviews

Benjamin Franklin Plumbing

4.82 (109507 reviews)

Periyarselvam

January 11, 2026

Aaron and other 2 gentlemen helped me find the gas leak and fix it quickly. He was a thorough professional, explained me everything clearly along and took care of it. He was fantastic, Thank you for helping!! While I am happy with the service, I found them to be very costly..

Riley Dryden

January 10, 2026

I needed a same day weekend appointment for a leaking water heater. My technician Shaun was on time, knowledgeable and very professional. He replaced my water heater in no time. They were upfront about estimates and explained everything. I am very happy I chose Benjamin Franklin plumbling!

David Catalano

January 10, 2026

Eric was a kind, thoughtful, thorough plumber who did everything he could to make the service cost useful. We ended up not having a plumbing issue but he gave us recommendation on who to call next. Thank you Eric for your compassion and willingness to go the extra mile to help us out! Highly recommend!

Nick Ford

January 10, 2026

Jim Farmer and the crew at BF have shown some great customer service regardless of where it turns into a service appointment or not. Called to talk through a service late on a Friday night and Jim didn't hesitate to walk me through potential sourcing of part solutions as well as offer his services to check their inventory on the weekend. Top Notch. Definately recommend.

Vic DeMarco

January 10, 2026

The service we received from Jacob Ramirez was exemplary. He was professional and personable. He was informative and knowledgeable. He worked to find the problem and fix it with minimal cost. Because of his above and beyond work ethic, persistence in finding and solving the problem, we will be using Benjamin Franklin plumbing for all our family needs. In closing I just want to thank Jacob for his outstanding service.

Sara Gaal

January 10, 2026

Carlos was fantastic! He was on site within two hours of calling; he explained the work, shared the price upfront, and left everything in immaculate condition. I would absolutely use them again for any plumbing needs.

Larry Wogoman

January 9, 2026

The gentlemen (JT) did a great job on the 3 drains he cleaned, cleaned the mess and was very professional. I do have an issue with the invoice total. I paid $659,00, I think it should have been $560, if my addition/subtraction is correct. Pls review invoice and let me know. Best regards , Larry Wogoman Great job , thank you for the service you provided.

David Langdale III

January 9, 2026

The whole team was great from the initial booking of the call, the initial visit through to the installation. Clean and polite workers.

Kathy

January 9, 2026

Chris was knowledgeable and courteous. The services needed were explained in good detail to allow my decision for the repair. Everything was cleaned up and left in great shape.

zhajiangmian

January 9, 2026

Mr. Felipe Gonzalez did a great job clearing my kitchen sink drain. He was polite and patient in answering my questions. He worked pretty fast. Definitely a good experience. A coupon was also honored and saved quite a bit.

Reviews

4.82

109507 reviews

  • Periyarselvam Profile Picture

    Periyarselvam

    Aaron and other 2 gentlemen helped me find the gas leak and fix it quickly. He was a thorough professional, explained me everything clearly along and took care of it. He was fantastic, Thank you for helping!! While I am happy with the service, I found them to be very costly..

  • Riley Dryden Profile Picture

    Riley Dryden

    I needed a same day weekend appointment for a leaking water heater. My technician Shaun was on time, knowledgeable and very professional. He replaced my water heater in no time. They were upfront about estimates and explained everything. I am very happy I chose Benjamin Franklin plumbling!

  • David Catalano Profile Picture

    David Catalano

    Eric was a kind, thoughtful, thorough plumber who did everything he could to make the service cost useful. We ended up not having a plumbing issue but he gave us recommendation on who to call next. Thank you Eric for your compassion and willingness to go the extra mile to help us out! Highly recommend!

  • Nick Ford Profile Picture

    Nick Ford

    Jim Farmer and the crew at BF have shown some great customer service regardless of where it turns into a service appointment or not. Called to talk through a service late on a Friday night and Jim didn't hesitate to walk me through potential sourcing of part solutions as well as offer his services to check their inventory on the weekend. Top Notch. Definately recommend.

  • Vic DeMarco Profile Picture

    Vic DeMarco

    The service we received from Jacob Ramirez was exemplary. He was professional and personable. He was informative and knowledgeable. He worked to find the problem and fix it with minimal cost. Because of his above and beyond work ethic, persistence in finding and solving the problem, we will be using Benjamin Franklin plumbing for all our family needs. In closing I just want to thank Jacob for his outstanding service.

  • Sara Gaal Profile Picture

    Sara Gaal

    Carlos was fantastic! He was on site within two hours of calling; he explained the work, shared the price upfront, and left everything in immaculate condition. I would absolutely use them again for any plumbing needs.

  • Larry Wogoman Profile Picture

    Larry Wogoman

    The gentlemen (JT) did a great job on the 3 drains he cleaned, cleaned the mess and was very professional. I do have an issue with the invoice total. I paid $659,00, I think it should have been $560, if my addition/subtraction is correct. Pls review invoice and let me know. Best regards , Larry Wogoman Great job , thank you for the service you provided.

  • David Langdale III Profile Picture

    David Langdale III

    The whole team was great from the initial booking of the call, the initial visit through to the installation. Clean and polite workers.

  • Kathy Profile Picture

    Kathy

    Chris was knowledgeable and courteous. The services needed were explained in good detail to allow my decision for the repair. Everything was cleaned up and left in great shape.

  • zhajiangmian Profile Picture

    zhajiangmian

    Mr. Felipe Gonzalez did a great job clearing my kitchen sink drain. He was polite and patient in answering my questions. He worked pretty fast. Definitely a good experience. A coupon was also honored and saved quite a bit.