Reviews
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Cody did a great job repairing the kitchen faucet. He got here on time and is very knowledgeable about his job. I highly recommend Cody, and will request him the next time we have any plumbing issues. Job well done!
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Very prompt response to our issues! Devon was professional, polite and respectful. He spent a lot of time communicating with his office to get us the best deal possible. Haven’t actually had any work done yet, waiting on another job estimate, I think it will go well and I look forward to working with this company. Cathy, Norwich CT
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I recently had the pleasure of working with Trent and Sergio from Ben Franklin Plumbing, and I couldn't be happier with the service they provided. From start to finish, their professionalism and expertise were evident in every aspect of the job. Trent and Sergio arrived promptly at the scheduled time, ready to tackle the plumbing issues in my home. They took the time to thoroughly assess the situation and explained everything clearly, ensuring I understood the necessary repairs and the estimated costs. Their transparency and honesty were truly appreciated. Throughout the entire process, Trent and Sergio demonstrated exceptional skill and efficiency. They worked diligently, paying attention to every detail, and completed the repairs with precision. I was impressed by their commitment to quality workmanship and their dedication to getting the job done right the first time. Moreover, Trent and Sergio were incredibly respectful and courteous. They treated my home with care, ensuring that they left the work area clean and tidy. Their friendly and approachable demeanor made the entire experience stress-free and enjoyable. I highly recommend Trent and Sergio from Ben Franklin Plumbing for any plumbing needs. Their professionalism, expertise, and outstanding customer service set them apart from the rest. Thank you, Trent and Sergio, for a job well done.
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Matthew did a great job explaining the process and solutions. He also gave me some personal opinions. I didn’t know how unprepared I was to start. He gave me some insight on what options I have. I appreciate the personal aspect of it all. He made everything very simple to understand and how I can move forward. Thanks again, I will be calling here shortly to get started
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Ethan did a great job inspecting our whole house tank less hot water heater. He explained in detail what he needed to do to get the unit working. Great to know there are plumbing companies that still care about the individual home owner.
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Gary Waters was extremely professional and explained in great detail what the repairs would include. It was a pleasure meeting him and felt reassured the job would be done properly. Thanks Kevin Horvath with his helper today did the completed install today. Excellent work all done in one day Amazing. Thank you guys.
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I had the pleasure of Ken Estergren come to my house to fix a leak. When Ken came in he was very friendly & told me how much the service call was going to be right off the bat. He fixed the problem & explained why I had the leak. He was fast & very clean best of all he was friendly.
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My spouse and I had three toilets replaced and a shower valve fixed by Chris and Johnny. Great and speedy job! Both were very helpful and let us know everything that would be needed each step of the way. We ended up having some additional charges (which we expected -- with original plumbing to the house), and we were given all the necessary information and options the whole time. Our new toilets are great and efficient, and we don't have to worry about jiggling the handle or running water anymore.
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Ricky is the best! He has come out twice in the last month fixing things the flippers did wrong on this house we just bought. I'll have him out again. Austin came out and fixed my broken pipe for us. He came on time (earlier than expected), did the work clean and sturdy and checked things before he left most to make sure. All done in about an hour. So nice to be able to have the water back on in the house! I'm sure there are cheaper plumbers, but I trust them that they will do it right and recommend them.
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Super Bowl Sunday we ended up with a sewer issue. I called two places but Benjamin Franklin got me set up with a tech first. Trent came out to my house within a couple of hours and had our drains flowing again. He did a great job explaining to me what caused the blockage and what will need to be done in the future. I am very grateful for his hard work, quickness, and his willingness to explain my issue in a way I easily understood. Thank you Trent!
