Named Forbes' Top Ranked Plumbing Company of 2024!
4.82
77589 reviews
Carolyn Mossing
Marvin showed up when expected with a big smile on his face! Explained my choices, what he is going to do, and delivered services in a timely professional manner. He’s a great asset to the Ben Franklin team.
David Marr
Kylle S. Came out to our home. We were in dire straits to say the least. Our water heater exploded while we were out of town for the day. Lucky for us we had an emergency drain beside the water heater that took 90% of the water from our damaged water heater. Unlucky for us we are on an older septic system and all that water ruined our leech field and we were unable to use any of our plumbing. As soon as Kylle arrived at our home he put our minds at ease. He completed his diagnosis and started presenting options. In our case the options were not as plentiful as we would have liked but as Kylle explained,”There are only so many ways to mend a broken bone.” And our bones were definitely broken. We were not expecting any of this expense and we certainly had not Been saving up for the plumber. Thank God, Kylle had financing. We decided to follow his advice and replace the leech field instead of potentially throwing good money after bad with the leech field fracking. We also decided to install a new tankless water heater and a water filtration system for the whole home so the tankless will last longer. The next day when Kylle and his crew came out to make our repairs our dog had slipped out under the fence due to the low spot that the failed leech had created. Kylle pulled up with our elderly, half blind dog riding shot gun. He said he found him near the highway off of or entrance. Needless to say we will only be requesting Kylle s. Going forward.
Vincent Bejarano
Had the pleasure of working with Kylle while he worked tirelessly on a plumbing issue at my nephews condo. Great guy, better worker! Highly recommend.
Erin Adams
Great overall! Kylle was the best: super knowledgeable, friendly, and professional. Everything was done so quickly, that’s about all I have to say! I even told him when he left that I was going to review him :-)
Eric Perdomo
If there were ten stars to rate the quality of the work and service performed I would give them. Ken was professional, honest and clear about the work that needed to be done. He kept me informed through the whole process and it was completed quickly. Would definitely hire again for any plumbing work.
John OLeary
Michael and Juan both showed up to look at what we suspected to be a leak from our master bathroom above the kitchen. The both were super professional when they arrived. They inspected the kitchen and saw what we thought was the leak from above. Before starting any other work, they went upstairs and inspected both bathrooms to see if anything above was leaking from drains or water outlets. Not finding anything there, they informed my wife and I of our options moving forward. We approved the cutting of the ceiling to look at the drain pipes. Before cutting the ceiling, they took the time to take a few items from the top of our cabinets, and put up a drop cloth to minimize the amount of mess from the drywall. I was impressed that they would take the time to do this. One simple step like this showed me that they care. After cutting the ceiling, they inspected the drain and supply piping and found no leaks. We ran water upstairs while they watched just to make sure that no leaks were going undetected. Michael and Juan put the items back on top of the cabinets and took the drop cloth down leaving nothing behind besides the hole in my ceiling to show that they were even here. I would whole heartedly recommend them again and will ensure that if I ever need assistance with my plumbing that I will be calling them back. Thanks!
John OLeary
Michael and Juan both showed up to look at what we suspected to be a leak from our master bathroom above the kitchen. The both were super professional when they arrived. They inspected the kitchen and saw what we thought was the leak from above. Before starting any other work, they went upstairs and inspected both bathrooms to see if anything above was leaking from drains or water outlets. Not finding anything there, they informed my wife and I of our options moving forward. We approved the cutting of the ceiling to look at the drain pipes. Before cutting the ceiling, they took the time to take a few items from the top of our cabinets, and put up a drop cloth to minimize the amount of mess from the drywall. I was impressed that they would take the time to do this. One simple step like this showed me that they care. After cutting the ceiling, they inspected the drain and supply piping and found no leaks. We ran water upstairs while they watched just to make sure that no leaks were going undetected. Michael and Juan put the items back on top of the cabinets and took the drop cloth down leaving nothing behind besides the hole in my ceiling to show that they were even here. I would whole heartedly recommend them again and will ensure that if I ever need assistance with my plumbing that I will be calling them back. Thanks!
david Schaaf
Our service person was Mamadou Berete and he was fantastic - very thorough explained everything that he was doing -explained everything that was OK - everything that was not OK - never once got the impression he was trying to make a sale. He just told us the facts. In addition to that he’s personable, polite, and my wife and I actually learned quite a bit. I enjoyed watching what he was doing, highly recommended!
Jeremy Folker
Dominic was great! Explained all options and the details of those options. Very personable and helpful, he even insisted on wearing the 'booties' even though I told him it was not necessary. Great guy! Dominic replaced my water heater 2 days later and it went great. Dominic is very cool and informative. I'm keeping you guys in my phonebook for any further plumbing needs. Thanks again. Dominic!
jeannine young
Jake installed the commode very nicely and in a timely manner. Was conscientious to keep a clean workspace and hauled off all the old fixtures.Explained to me a couple things to be aware of in future repairs. Nice young man.