When we called for emergency service we were given a time frame of 9am to 1pm. It was a relief when Billie arrived about 9:40am. We were very happy with the service provided by Billie. He was efficient, caring, and took time to explain the service policies. We were happy to see that he wore protective covers over his shoes. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.

Jake was very efficient and explained what needed to be done clearly. He worked fast and was done within a reasonable amount of time. He was friendly and also helpful, even bringing boxes delivered to our house inside without being asked! Thank you Jake!

Jerry was very attentive today. He was honest on what needed to be done to fine our leaks. He was efficient while working on the tub and getting it done in a timely manner.

Amazing experience! Paul came out this weekend and did an incredible job! Not only did he diagnose the issues clearly and simply, but prepared the exact resolution plan we needed and quick! Then spent the whole day Saturday getting our bathrooms back in working order, a solid new water heater, and a soft water system to counteract the Florida sediment. Couldn’t be happier with the professionalism and timeliness! Amazing work: thank you Paul!

Nicholas Blackwell did an excellent job. He was thorough in explaining the situation of my problem to me, also in explaining all the company offers and explained the membership available to. He is knowledgeable of his profession and has a very courteous and respectful disposition. The company has a great asset.

Had a Moen Flo water shut off system installed. Joseph was on time and did a great job with explaining everything about the install and cost.

Fast, same-day replacement of my water heater. Saved my bacon. Mike explained my options clearly and did the work incredibly quickly. I would have no reservations about using Franklin Plumbing again.

I had a plugged sewer line. They showed us on time and did an excellent job of clearing the sewer line. He's sharp knowledgeable. I would recommend this man and service to others He's a great plummer.

Josh was thorough, efficient, knowledgeable and personable! He replaced toilets, shower heads, hot water heater expansion tank, main water shut off upgrade and a complete home plumbing inspection. What an asset to Ben Franklin Lancaster. Every business could use more Josh's!

Called on Sunday due to a leak. Very responsive. Nicholas came out and checked things and was in contact with his supervisor Tom who also came over. After much evaluation it was determined a pipe had broken under the foundation. They began repairs the very next day.