Started off our morning with our water leaking around 3am! Called Benjamin Franklin at a normal hour 7ish since we were able to manage the leak, begin to drain the water heater. Tim arrived at our home shortly after 10am. He assessed the situation, recommended slightly larger heater which would better accommodate our family. Tim was very efficient! He had the new heater installed, removed the old heater and even cleaned up after himself and any remaining water on the floor all before 130pm! If we ever need a Plummer we know who to call “Big T”!
Corbyn was my technician today and he was amazing. He was knowledgeable and kind. He explained what he would be doing and made sure I was good with it. He left his workspace clean and even went a step above to fix my faucet. Thank you! Id also like to give a shout out to the dispatcher, Lexi. She was very communicative and prompt. She was up front with services and I could tell she wanted to be helpful. Way to go, Ben Franklin!
This was my first time with your company and I am very pleased with your service. Corbyn was very efficient and detailed with helping me with the storm drainage outside my home. Thank you for the prompt attention to my problem and I will be calling again in the future 😊 and your office staff was very polite and pleasant Rhonda Williams (Satisfied Customer)
