Our service area map
Benjamin Franklin Plumbing® of West Richmond provides homes and businesses with the fast, high-quality plumbing they need at a fair price. Our West Richmond plumbers offer some of the best plumbing services in the area because we combine good plumbing with incredible customer service. To start, all our repairs, installations, replacements, and maintenance projects are backed by a two-year comprehensive guarantee—including all parts, labor, and craftsmanship. We take courtesy seriously, which is why we promise to be on time for every appointment; our On Time Guarantee even promises that, if we're late, we'll pay take $5 off your bill for every minute we're delayed. Because we pay attention to our customers' needs, we're better able to serve them and provide an easy, stress-free experience.
There's only one thing better than our guarantees, and that's our plumbers. Thanks to our approach to hiring and development, Benjamin Franklin plumbers are some of the most highly skilled and well-equipped professionals in the industry. To begin with, each of our plumbers is background checked and drug-screened, giving our customers additional peace of mind about calling us. On top of that, our plumbers all receive ongoing training to ensure we're up-to-date on the latest plumbing technology and trends. Finally, Benjamin Franklin equips us each with a fully-stocked work van, allowing us to handle 90% of plumbing problems on our first visit. By investing in our team, we're investing in the quality of your service!
Just got a bathroom reptile completed and I am pleased with the service and the work. They have financing options that helped me pay for the repair. Matthew was great, explained what he was doing and why, prepped the area, and was tidy during the process. Doug also came to help with the repair and he was courteous too. Only reason not 5 stars is that my original quote for repair doubled in price and I felt a little blindsided.
Service was exceptional. The plumber, Mike was able to respond to our main sewer line backup at the end of shift on Saturday. He was courteous, very thorough in investigating the issue, and honest with his recommendations. He presented me with two very detailed options and the path forward I scheduled a high pressure jetting service for the coming up Monday. That Monday morning, the owner, Chris Jr.and Mike showed up to my house at 8 in the morning. They immediately setup the jetting system and started cleaning and blowing out the main sewer line. When the jetting was complete they deployed the sewer camera. They located a 3” main line separation about 75’ down the line. I was extremely impressed that the owner, Chris stayed during the whole jetting process and was very hands on during the work. They were able to get water flowing through the main line temporarily. We discussed the options and I wasn’t pressured on the higher cost process. I did choose to replace the main sewer line, since it was over 60 years old. Mike was very helpful in finance options that was available. Approval was quick and easy. Chris and his team were able to schedule the digging, the replacement on that Wednesday, 2 days after the jetting process. Chris showed up on Friday morning about 7:30 and he completed the grading, debris removal, and sidewalk prep for the sidewalk section that was removed. Again, having the owner taking pride in his company’s work and seeing him showing up shows me that he cares about his customers and how the finish product looks. They put down grass seed and all the work was completed Friday about noon. I have used both 24 hour HVAC and Benjamin Franklin Plumbing and I highly recommend any of their services. I am looking forward to utilizing Mister Sparky Electrical for a service upgrade in the near future. Thank you, Chris Jr, Mike Brock, and Matthew Clingan for your professionalism and hard work.
Quick response by a very knowledgeable plumber. Replaced an old garden hose bib in 2 hours after they were contacted. I will use them for all my plumbing needs.
Doug was great! He came out prior to the scheduled arrival time. Quickly diagnosed the problem and resolved it extremely quickly. He took the time to explain everything he was going to be doing and provided an accurate timeline on completion. Thank you for helping out so quickly!
Michael was on time and went the problem as soon as I explained what was happening. He was the nicest person and very kind ,he also helped me find a company to pump my septic tank .Thank you
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