Benjamin Franklin Plumbing® of West Richmond provides homes and businesses with the fast, high-quality plumbing they need at a fair price. Our West Richmond plumbers offer some of the best plumbing services in the area because we combine good plumbing with incredible customer service. To start, all our repairs, installations, replacements, and maintenance projects are backed by a two-year comprehensive guarantee—including all parts, labor, and craftsmanship. We take courtesy seriously, which is why we promise to be on time for every appointment; our On Time Guarantee even promises that, if we're late, we'll pay take $5 off your bill for every minute we're delayed. Because we pay attention to our customers' needs, we're better able to serve them and provide an easy, stress-free experience.
There's only one thing better than our guarantees, and that's our plumbers. Thanks to our approach to hiring and development, Benjamin Franklin plumbers are some of the most highly skilled and well-equipped professionals in the industry. To begin with, each of our plumbers is background checked and drug-screened, giving our customers additional peace of mind about calling us. On top of that, our plumbers all receive ongoing training to ensure we're up-to-date on the latest plumbing technology and trends. Finally, Benjamin Franklin equips us each with a fully-stocked work van, allowing us to handle 90% of plumbing problems on our first visit. By investing in our team, we're investing in the quality of your service!
Francisco and Joe did an amazing job. As a new home owner I was a bit overwhelmed with everything that needed to be done. Francisco went above and beyond for us. He was extremely knowledgeable and developed a plan that was right for us. Customer service 10 out of 10. Execution of fixing my issues 10 out of 10. Everything was great. Really appreciated Francisco helping me out. Would definitely recommend him and Ben Franklin to anyone else!
Andrew was prompt and very knowledgeable! He described what he was doing each step of the process and cleaned up the mess afterward!
Prompt, friendly, competent and efficient!
Casey is a very polite young man. He did a great job. Only got a 4 star because we have more work to do. We will be in touch.
Jade came out on July 3rd because our water heater was leaking. Very professional and informative. We decided we wanted to replace the water heater and get a water softener installed. Sent a text to him Thursday night saying we changed our mind about the water softener. Jade arrived on Saturday and we told him we changed our mind again. No frustration from Jade. Just okay I got you. Even though he had to run back to the shop to get a softener. He was great during the whole installation and kept us up to date on the progress. Highly recommend Northern Ben Franklin, especially Jade.
Chris was amazing coming out to Siesta Key at 6:30pm on July 4th to unclog a unit that I manage! He was thorough, professional and clean! Very happy with the result.
WOW! If there ever comes the time that you need professional plumbing repairs or plumbing service of any type, I would enthusiastically endorse Benjamin Franklin Plumbing. I have found plumbing issues are always emergencies, very seldom routine, and each and everytime I call Benjamin Franklin Plumbing and a live dispatch professional picks up my call, completes a triage of my issue and schedules right then a professional plumber to race to my home for repairs. They have super talented plumbers and Paul and Noah responded to this call for assistance and were fantastic. They figured out what my issue was, actually had the parts required on their truck to do the job and immediately went to work and repaired my issue! They cleaned up their work area and were very respectful to my wife! Please consider Benjamin Franklin Plumbers, especially Paul and Noah anytime you need this professional service. 5 star all across the job! Thank you!
Had an emergency over a holiday weekend, and no other company was available or even answered their phone. From the first person I spoke to on the phone, everyone communicated very clearly and attempted to help me out. Steve M.came out and was outstanding. He quickly assessed the issue and then got me up and running again. Steve was smart, explained everything he was doing, and was also just an all around funny and nice guy!
Our water heater went up on July 3rd, and Patrick was out there that afternoon to assess and give us a game plan. He came out again the Saturday the 5th to install a new electric heater to replace the old propane one. Very helpful, courteous, answered some other questions we had, as we just moved in 6 weeks ago. Prompt, knowledgeable And didn't try to sell you anything you didn't need. I'd recommend Patrick and this company to my friends and family if they come across a similar situation.
On a recommendation from our builder, we started using Benjamin Franklin Plumbing and couldn’t be happier. Matt Thrift just replaced our 18-year old tankless hot water heater and was prompt, courteous and professional. They kept us informed throughout the entire process.
