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Center Point shut down our gas due to a very minor gas leak going to our furnace. Service was prompt(came within 1 hour) and our plumber was willing to wait 2 hours after he completed his work to ensure we passed inspection so we could get our gas turned on ASAP. The service level was above and beyond our expectations. Our Plumber was an active listener, trustworthy and transparent. The work performed was completed under estimated time and the quote was accurate. We are members of their service plan, so there was no service fee and we got 20% off the bill. Not bad for emergency service. We are happy and will continue as return customers.
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My wife and i were extremely impressed with the service form Jade. He was very courteous and knowledgeable. He kept us informed during the whole time he worked on our plumbing problem. He offered several solutions to our problem. With a house full of people for the holiday, and no water, he was able to quickly replace our water softener. I would highly recommend Ben Franklin plumbing and especially Jade for any further needs.
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Very professional, he introduced himself, he also confirmed what services we wanted completed. He explained the steps he would perform. After the inspection he explained thoroughly the results and the explained our options and the price. There was no pressure tactics. After we reviewed the options and agreed he completed the job and then showed us exactly what was done. We are extremely pleased with his work and highly recommend.
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Brent/Ben Franklin plumbing was outstanding and I am recommending him to all my friends. They answer their phones quickly, Ben was on time and friendly and knowledgeable. He identified the issues quickly and fixed them completely, being sure to show us the problem and walk us thru the fix. He also installed a new water heater. There was no big sales push. Just helpful info the aid is in the decision making. He was very thorough in answering questions, kept us informed throughout his work, and left everything spotless. 10 stars for Brent and Ben Franklin
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Jon and the whole company experience was amazing. We had a cracked toilet flange and he came out and walked me through options. As I mentioned the other things we were dealing in the house he was great to inform me of the other things the company does and even give estimates. After figuring out the option that would work he came back the next day and worked by himself and replaced the whole flange and piping to the main stack. I also asked him about the other things in the house that we had been having issues with and he was able to give advice and look at them with no condition or worry for extra charge. He is amazing and I would highly recommend Jon to anyone. He even shared his personal cell in case something came up in the future with his work.
