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Center Point shut down our gas due to a very minor gas leak going to our furnace. Service was prompt(came within 1 hour) and our plumber was willing to wait 2 hours after he completed his work to ensure we passed inspection so we could get our gas turned on ASAP. The service level was above and beyond our expectations. Our Plumber was an active listener, trustworthy and transparent. The work performed was completed under estimated time and the quote was accurate. We are members of their service plan, so there was no service fee and we got 20% off the bill. Not bad for emergency service. We are happy and will continue as return customers.
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My wife and i were extremely impressed with the service form Jade. He was very courteous and knowledgeable. He kept us informed during the whole time he worked on our plumbing problem. He offered several solutions to our problem. With a house full of people for the holiday, and no water, he was able to quickly replace our water softener. I would highly recommend Ben Franklin plumbing and especially Jade for any further needs.
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Jon from Benjamin Franklin plumbing fixed our plumbing leak today. He did a great job. We also really like the fact that BF plumbing didn't have any of those ridiculous service call fees tacked onto the bill. They showed up when they said they would, gave us a fair and reasonable estimate and got the repair done the same day. I would highly recommend these guys for any plumbing issues!
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Jon and the whole company experience was amazing. We had a cracked toilet flange and he came out and walked me through options. As I mentioned the other things we were dealing in the house he was great to inform me of the other things the company does and even give estimates. After figuring out the option that would work he came back the next day and worked by himself and replaced the whole flange and piping to the main stack. I also asked him about the other things in the house that we had been having issues with and he was able to give advice and look at them with no condition or worry for extra charge. He is amazing and I would highly recommend Jon to anyone. He even shared his personal cell in case something came up in the future with his work.
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I have needed Northern one hour to come out to my house three times since Black Friday for three different reasons. I couldn't be a happier with them sending Steve to my house. I was feeling so much anxiety over water leaking into my basement as winter hits Minnesota. Steve immediately put me at ease and made me feel better about the situation. He figured out what the problem was immediately and had it fixed in no time. This is just another great experience I've had when dealing with Northern one hour. Well worth the membership
