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The plumber fron Benjamin Franklin in Waco that came to my house was super friendly , explained everything to me and gave me some options. We had a clogged toilet and he fixed it fast. Professional service seems like a top priority to them. Thank you again! Next time im in need i will definitely call you guys back.
So glad I called Ben Franklin ! Cree was early, found the problem and fixed it all up within an hour…a real life saver. He was professional, courteous and kept our kitchen clean ! Will definitely call you guys agai
Always amazing service! Chase is absolutely the best. I have had him fix plumbing issues several times over the years.
Josh, Anthony and Sean worked harder and longer than I have seen a crew do in years. Josh was knowledgeable, friendly and efficient. They kept me informed during the whole job. Thank you Benjamin Franklin!! Give those guys a raise, they deserve every penny!
Customer service and quality of work is clearly a requirement to be employed by Ben Franklin. We had multiple projects over the last couple weeks (since buying our new house) and from the beginning till the end every single technician, salesperson, project manager, dispatcher has been excellent. I highly recommend these folks. Corey has been a godsend, helping with our bathroom remodel. Nick was so helpful at explaining everything to us. Literally all 10 employees I’ve interacted with have been so kind, skilled and helpful.
Tech Technician Phil was knowledgeable and approachable, answering many of our questions while diagnosing our main problem for needing a replacement for our water heater. He set our expectations for timely repair and costs. It was a pleasure to work with him. We highly recommend Benjamin Franklin Plumbing. Follow up service after county inspection was performed by technician Ryan which was also excellent. There was some mix up with invoicing but it got sorted out with the help of initial tech Phil. We await final county inspection but are very happy with the work.
Jaime did a fantastic job, couldn't be more pleased. He communicated what needs to be done. His work was flawless! THANK YOU
Rylie and Dennis are outstanding young men. Very professional did an outstanding job and would highly recommend your company.
Wonderful team! Everyone was super helpful from scheduling to site visits, providing quotes. Super efficient and acted fast. John and Bassem are the folks I worked with and both seem super reliable. Thank you!
Tim was friendly and very informative. He took time to answer my questions, explain everything to me and fixed my water system. I am very pleased with him and Ben Franklin. I have used them for 9 years and am never disappointed.
