Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.81 (99246 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.81 (99246 reviews)

shane woodrow

Leaking toilet replaced. Quick and repectful. Easy to understand options and what needed to be done as well as information on future project. Will use again and recommend.

Emily Jimenez

We had technician Cristian Giurgila come out to our house and fix a water leak and he was absolutely fantastic. Great customer service and he was able to complete the repairs same day. He was amazing. Next time we need them we will request Cristian.

Sharon Mcbee

Hands-down, the best company ever . Randall& Marquise they did a thorough job. Making sure everything was fixed the right way and also made sure my water was working before they left. I highly recommend them for any plumbing needs.

Joanne Meneses

I had a great experience with Lonnie! He arrived on time, was very pleasant to work with, and did an excellent job fixing the issue. Highly professional and reliable—I’ll definitely call again if I need plumbing help!

Karen Williamson

The young man that came in and inspected my hot water heater was Ilija Kostadinov. He was so polite and very thorough. He made me feel very comfortable with the options that I chose for a new hot water heater. He was very informative, I would recommend this company and Ilija To anyone that I know it has a plumbing problem. Thank you for being so honest and amazing.

Jo Altvater

Bryan did a beautifull Job uninstalling my old water conditioner and replacing it with the new one. He introduced himself when he got here to my home, and was so nice. He explained to me everything he was going to do and let me know he had to turn the water off for a couple of hrs before he completed the job. I was very pleased with the Job he did. It was neatly done and very professional.

Paige Chloe

Caleb helped us out with some issues we were having. He did an amazing job! Got everything done with attention to detail and in a timely manner. Would definitely recommend asking for Caleb!

Michaela Barrett

We always have super kind technicians at Ben Franklin but today we had a guy come out who went above and beyond! His name was Nery. He provided us with exceptional service. Nery was so polite, professional, and very knowledgeable. I had many questions about getting our pipes replaced and he explained everything thoroughly to my husband and I. We have talked to a couple other plumbing companies about the problems we are facing in regards to our plumbing (old house) and never felt like we were getting the answers we needed to follow through with their services. It was a no brainer after Nery explained everything to us. He was so kind and a great asset to your team!

Brandon Blood

I had a rough start with them-my attic flooded a year after installation because the system wasn't up to spec. But they owned up to it, revamped their team, and sent folks out to fix everything in one day flat. Added overflow pans with water switches for all my units. Super thorough, no shortcuts. Now I can remodel my bathroom without sweating a repeat flood. If you had issues before, their changes are real-worth giving them another shot. Great company, solid warranties, and Joel especially? Total pro.

Barbara Kalter

Andrew was a pleasure to work with. When I called for service, he was on it right away. Needing to escalate the matter, he then contacted his restoration guys who also came right over. I couldn’t be happier with the job they did and will definitely call Benjamin Franklin Plumbing. Should I need their services again.Thank you, Andrew!