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as always BF continues to do quality work and provide quick response to our issues. All techs that come to our facility are professionals and take the time to resolve issues with efficiency. Thanks Jared from BF for your quality work.
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Called in an emergency on Christmas and they promptly called back to get someone scheduled. Received a call the morning of with a time window; Donovan was prompt, professional, came with all of the parts, assessed the problem, and was able to install a new hose bib on the exterior of our house very quickly. He was very friendly, knowledgeable, and professional. I would HIGHLY recommend Benjamin Franklin.
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Prompt when promised a time frame. Jared kept me informed every step of the way. Giving me options. I felt he was honest and trustworthy. I was able to order the part I needed at lower cost than him going out and picking it up Showed me progress during his repair. He was excellent technician.
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Jared did a great job in replacing my tankless water heater in the attic. He was efficient and thorough. Work neatly. Most of all was polite and explained the new system to me.
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I use them for all my plumbing needs. Fred (manager) and Donovan (onsite technician) made it happen. Great work on a tough job to get my gas lines back up. Very professional, honest crew. Thanks Benjamin Franklin team.
