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Cody provided outstanding service! He is an experienced professional, and extremely knowledgeable. He quickly diagnosed the issue and explained the solution clearly, ensuring I understood every step. The work was completed efficiently, with attention to detail, and the area was left spotless afterward. Cody also went above and beyond by offering maintenance tips to prevent future problems. It’s rare to find someone so skilled and courteous. I highly recommend Cody for anyone in need of reliable and top-notch plumbing services. I’ll definitely be calling Ben Franklin and asking for Cody again for any future needs! Thank you Cody!
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I called Ben Franklin Plumbing due to a water leak in pipes/valve and water was everywhere! The receptionist was great and was able to get me on the schedule right away. My technician was Seth and he was fantastic. He was professional, knowledgeable, explained the situation and solution, quoted me (what I thought was a reasonable price under the circumstances) and fixed it quickly. I would definitely recommend Ben Franklin Plumbing and Seth for plumbing work in the future!
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Service men were polite and thorough in the removal of our hot water heater and the installation of a new hot water heater. Service included the removal of debris and checking attic to make sure everything was vented correctly. These men worked overtime on a Friday night without any complaints. Strongly recommend!
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I love Ben Franklin Plumbing! We go to them for everything we need related to plumbing services. It is true that they can be pricey with some services but the warranties they provide make up for that. After you become their customer, they are always willing to assist on the fly. Also they are so understanding regarding finances, they will do anything they can to help and those options never result in a reduction of quality service. Also they are very kind and I have never felt uncomfortable with them in my home like I have with other companies in town. As a female, this is such an important quality. They do excellent work and I am always confident in their knowledge. They do not upsell, give me the run around, or take advantage of my lack of expertise. I completely recommend!!
