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Our replacement pipe work was done in a very timely manner, and Seth explained the entire process and showed us photos of the issues we had. I highly recommend using Ben Franklin for your plumbing needs. Seth was very professional, courteous and knew exactly what he was doing!
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I had a problem with my shower and called Ben Franklin Plumbing and they responded fast. Cody arrived about an hour after I called and immediately got to work and in a short time got everything fixed. There was no problems whatsoever with Cody or the service I was provided. Cody was extremely nice and explained everything in detail and worked hard to fix my problem. I would definitely recommend Ben Franklin Plumbing to anyone. I will be using them again in the future and I hope Cody is available when I call. Thanks for everything!
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I have been using Ben Franklin for years. Always reliable, on time, and do a great job. Seth is usually the technician who comes to my house because he lives near me. He is great! They put in a new toilet once. It was defective, not their fault. Seth put a new one in the next day! Great company.
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Michael and Juan both showed up to look at what we suspected to be a leak from our master bathroom above the kitchen. The both were super professional when they arrived. They inspected the kitchen and saw what we thought was the leak from above. Before starting any other work, they went upstairs and inspected both bathrooms to see if anything above was leaking from drains or water outlets. Not finding anything there, they informed my wife and I of our options moving forward. We approved the cutting of the ceiling to look at the drain pipes. Before cutting the ceiling, they took the time to take a few items from the top of our cabinets, and put up a drop cloth to minimize the amount of mess from the drywall. I was impressed that they would take the time to do this. One simple step like this showed me that they care. After cutting the ceiling, they inspected the drain and supply piping and found no leaks. We ran water upstairs while they watched just to make sure that no leaks were going undetected. Michael and Juan put the items back on top of the cabinets and took the drop cloth down leaving nothing behind besides the hole in my ceiling to show that they were even here. I would whole heartedly recommend them again and will ensure that if I ever need assistance with my plumbing that I will be calling them back. Thanks!
