-
Nicest person ever and easy to talk to! Very informative and knowledgeable. So happy I found him. Odess did a wonderful job everything is perfect and we will request him in the future! My daughter and son in law were impressed too. Thank you Odess!
-
We had a water heater emergency. The office gave us good instructions on what to do before they arrived, and they worked us into their schedule. Otis came a few hours later, sized up the situation, and gave us a clear understanding of what the problem was. Unfortunately for us, we needed to replace the water heater entirely, but Otis showed us exactly why. Within a few hours, a new water heater was in place - at a good price - and all was well. We've been using Ben Franklin of Somerset for years, and they've never disappointed us!
-
Trevor came to our home after my daughter flushed a large item down the toilet and the toilets were clogging. He came very quickly within 3 hours of making the call. He was very honest about the issues and did not attempt to swindle us to spend money that did not need spent. He even spoke to my husband on the phone about a different issue he noticed we had and told him how to fix it. All in all extremely happy with his service and will use in the future!
-
When I called for service, I thought I had 2 small problems and I was wrong! My serviceman arrived on time, assessed the first issue and fixed it. The second issue required him to come the next day and again, timely and did excellent work. It was my first experience with Benjamin Franklin Plumbing and they now have a life long customer.
-
Adam was absolutely delightful! I have an old and challenging boiler system. Adam was very considerate, helpful, and knowledgeable. Explained things in a way that I thoroughly understood. Answered all of my questions. Punctual and just a genuinely nice guy.
