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Absolutely Phenomenal! This was our first time using Benjamin Franklin Plumbing company (BFP) and we were so impressed with the service completed by Israel, we decided on the spot to invest in the total polyurethane pipe replacement in our home of 30+ years. Our Replacement project started 2 weeks later at our request, on schedule with Israel and Jerry and Chase Chase-who is one of their new young rising stars to the team); he is impressive, talented and hard working, and takes the craft/skills very seriously. From start to finish each team member took their time and approached /performed our home project as a work of art as they quickly determined the most efficient way to remove and install new piping while limiting/minimizing the opening of walls unnecessarily taking everything into consideration. Israel, Jerry and Chase always maintained professionalism, dedication and worked together as a team to accomplish the job at hand. The team always provided 100% customer service, answered our questions in detail (whenever we asked), kept us updated on project progress, and the step-by-steps they took to ensure we were able to have water and access to a bathroom throughout the project. Israel, Jerry and Chase work was unlike we have seen in many years they are a true asset to the BFP company. Their dedication, expertise /knowledge in every-way was on full display as they worked together daily for the success and completion our home pipe replacement project. Israel, Jerry and Chase with Benjamin Franklin Plumbing are the absolute best of the best! We cannot thank Israel, Jerry and Chase enough! Highly recommend them…
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Chris Bonnell from Benjamin Franklin Plumbing did an outstanding job. He was professional, communicated clearly, and worked thoroughly from start to finish. I called for help with two bathrooms, but Chris ended up assisting with all four, offering great advice and going above and beyond what I expected. I really appreciated his attention to detail and how he made sure everything was done right. The company itself was also efficient, transparent with their pricing, and a pleasure to work with. Kudos to Benjamin Franklin for hiring someone of Chris’s caliber—I highly recommend both him and the company for any plumbing needs.
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Great at getting me a quick appointment. Chris was able to asses what I needed and solved the issue with my kitchen sink not draining (I tried everything prior.) all in the same visit. Very nice and personable as well. I have used them for a number of things on my house, and they always do a great job.
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Chris came today to fix my toilet with parts provided to me by the manufacturer. He called about 20 minutes before he arrived to let me know he was on the way. He wore shoe covers while in my house. He explained what he was doing and why. He was friendly. He left everything clean. He completed the work in less than 40 minutes. I have been using Ben Franklin plumbing for many years and have always been satisfied with them.
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Matt was great! We had a minor gas leak in our boiler for our radiator heating system. He came out less than 24 hours after we called, and he was kind, thorough, honest, and answered all of our questions! We will definitely be going with Benjamin Franklin for all of our future issues related to our boiler and radiator system.
