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Tech Chris Bonnel arrived at my house at approximately 11AM on January 31st. He completed all repairs in each bathroom and powder room and replaced the kitchen sink faucet leaving all work areas spotless. Chris also did a complete walk through with me at the end of his repair work to make sure I was completely satisfied which I was. Top notch to be certain!
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Great at getting me a quick appointment. Chris was able to asses what I needed and solved the issue with my kitchen sink not draining (I tried everything prior.) all in the same visit. Very nice and personable as well. I have used them for a number of things on my house, and they always do a great job.
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Tech did a complete diagnostic of the problem with the low water pressure at the sink. Chris explain to me the problem and what needs to be performed to fix it. Chris was very patient with my questions and very thorough. I am very happy with Benjamin Franklin and the staff. I would definitely recommend them.
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Chris came today to fix my toilet with parts provided to me by the manufacturer. He called about 20 minutes before he arrived to let me know he was on the way. He wore shoe covers while in my house. He explained what he was doing and why. He was friendly. He left everything clean. He completed the work in less than 40 minutes. I have been using Ben Franklin plumbing for many years and have always been satisfied with them.
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Matt was great! We had a minor gas leak in our boiler for our radiator heating system. He came out less than 24 hours after we called, and he was kind, thorough, honest, and answered all of our questions! We will definitely be going with Benjamin Franklin for all of our future issues related to our boiler and radiator system.
