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I am so happy we chose this company! The service was top-notch, from the first phone call to schedule to the job being finished. Tyler came (early!) to replace our water heater and I was thoroughly impressed by his knowledge and kindness. He did an amazing job and we will definitely be using Benjamin Franklin for any future plumbing needs!
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I recently hired Benjamin Franklin Plumbing; my plumber was AJ Tocko. The experience met my expectations based on their marketing. Their customer service was very good. They were responsive and quick to schedule an appointment. On the day of the service, AJ notified me in advance of his ETA and arrived promptly. He was professional and friendly. He took the time to explain the problem with my hot water tank and other issues, then walked me through the repair process. Not only did he fix the issue efficiently, but he also provided me with valuable tips on how to prevent similar problems in the future. The pricing was transparent, which I greatly appreciated. AJ’s commitment to quality work and customer satisfaction was evident, and I will be using their services again for any future plumbing needs. I highly recommend Benjamin Franklin Plumbing to anyone looking for reliable and professional plumbing services.
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Rob did a great job with our emergency plumbing job. Showed up on time on a weekend - very polite and professional. It ended up being a more complicated job than we had thought, but he worked hard and had it all done in a few hours. He was great at explaining everything, and upfront with the costs. Would definitely call on him again.
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Mike is AWESOME! Best experience I have had with any company & definitely will keep as a go to company for future items! We needed a new toilet installed as we are upgrading items and Mike came in fully ready to jump in! I’ve already schedule him for a return date to complete some more items for our upgrade! Thank you Mike!
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I recently had Lonnie Moody from Benjamin Franklin Plumbing of Port St. Lucie come out to work on an issue at my home, and I must say, he did an outstanding job! Lonnie was professional, neat, and extremely thorough in explaining every detail of the work being done. His expertise and customer-focused approach made the experience very positive. That said, I do want to mention the pricing. While I’m happy with the quality of work, the initial fee for coming out to assess the job felt high, especially since it wasn’t applied toward the cost of the work. It’s something to keep in mind for those considering their services. Overall, I highly recommend Lonnie Moody for his exceptional service and professionalism. If you’re looking for quality work and aren’t overly concerned about pricing, Benjamin Franklin Plumbing is a solid choice.
