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I am so happy we chose this company! The service was top-notch, from the first phone call to schedule to the job being finished. Tyler came (early!) to replace our water heater and I was thoroughly impressed by his knowledge and kindness. He did an amazing job and we will definitely be using Benjamin Franklin for any future plumbing needs!
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Rad was very punctual and courteous and professional. He was very astute and detailed with his explanation of what he needs to do to research my concerns. He also showed me the cost before he worked on my concern. He gave me information on what was additionally included that their plumbing service provides in the service call. He also found a very dangerous situation with my water heater in my garage as the home inspection is included with the services, recommendations, even researching out why the system was not properly installed I will continue to use Benjamin Franklin plumbing for my home services
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I recently hired Benjamin Franklin Plumbing; my plumber was AJ Tocko. The experience met my expectations based on their marketing. Their customer service was very good. They were responsive and quick to schedule an appointment. On the day of the service, AJ notified me in advance of his ETA and arrived promptly. He was professional and friendly. He took the time to explain the problem with my hot water tank and other issues, then walked me through the repair process. Not only did he fix the issue efficiently, but he also provided me with valuable tips on how to prevent similar problems in the future. The pricing was transparent, which I greatly appreciated. AJ’s commitment to quality work and customer satisfaction was evident, and I will be using their services again for any future plumbing needs. I highly recommend Benjamin Franklin Plumbing to anyone looking for reliable and professional plumbing services.
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50/5 Stars!! I cannot speak highly Enough about Rob and Benjamin Franklin plumbing!! I tackled a plumbing project that wound up being beyond my scope. It was supposed to be a simple shower cartridge replacement. It quickly turned into an absolute disaster. I was unable to source the right parts, then unable to re-install the corroded ones (as a temporary solution). My water wouldn’t turn off, so I had to cut my main breaker off (the well pump is tied to the main)…so no water and no electricity at 9pm on a Friday night. I called EIGHT DIFFERENT COMPANIES, all of them advertised “We Accept calls for Urgent Services!” Every one of them answered their phone, kept me on the line for nearly 5 minutes each, and then told me that they couldn’t get a technician out until the Saturday evening!!! …All of them except Benjamin Franklin Plumbing! The tech called me back promptly and listened carefully to my situation. I sent him photos of the valves and parts. He responded instantly and told me that he is familiar with the part, but did not have it on his truck. He called back to work to find someone who had it. He could have shown up and charged me, but instead he saved me a $250 Emergency Call Fee, right upfront. The owner then called me and told me that they were going to do everything in their power to source the part Quickly. This morning a plumber arrived, popped in the correct part, AND installed my new shower handle-which took some craftiness on his end because the stub out was 1/4” too long…which is something I wouldn’t have noticed until after he left. Rob was only called to replace a part, so he didn’t have to go the extra mile but he did & his work is high quality and his attention to detail is unparalleled. As a disabled veteran and plumber in the military it hurt my ego to call for help, but these people really saved my butt! Incredible service and value. This entire company, from the people who answer the phones all the way up to the owner are consummate professionals. They are HONEST, Reliable, knowledgeable, highly competent, polite, and very fairly priced. I will recommend them to everyone I meet and I’ll be happy to call them in the future. Humbly.
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I called Franklin in the afternoon and they were at my house in a hour. I feared for the worst and thought I needed a whole new system. Lucky it was a minor fix. Lonnie was the technician and was very friendly and helpful. Great guy! Great experience overall. Two thumbs up. 👍👍
