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The experience from start to finish was excellent, from customer service rep who took my call and scheduled the appointment to Jacob the service technician who completed the hot water heater installation. I was able to same day service on Black Friday. Within 2 hours of my call for help, I had a service technician at my house. Jacob was not only extremely professional and polite but also highly knowledgeable and skilled. Both Jacob and the customer service representative were patient, answered all my questions and they worked with me to get the best deal.
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Prompt clear analysis and estimate did job in one day which was great bc not having water on his difficult. Replaced water line from house to curb due to break.
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Jake did a fantastic job. Was prompt courteous explained what was wrong and had a good suggestion for future improvement. Kept his workspace clean and showed up early which was appreciated with a leak.
