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Today I had the pleasure of meeting Ke and Bradley. They were very knowledgeable, didn't try to over sell me anything. From my first call to the end of the repair, Kelly, Ke & Bradley was so kind and responsive. I had called another company a week ago, after two calls, no one ever got back to me. If you need plumbing service, Benjamin Franklin Plumbing of Pasadena should be your first call. Thank you guys for the great work.
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The plumber (Joshua) came out as scheduled and was extremely knowledgeable. He explained everything that needed to be done and was very helpful in providing resources. He gave us a time frame and we look forward to him going ahead with the repairs.
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Ke installed our new kitchen faucet flawlessly and with efficiency. The communication from the company and tech was excellent. I could not have asked for better. This is my first time using Benjamin Franklin Plumbing after having used others and this was a wonderful first experience. Great job Ke and team!
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Ke was very nice, professional, and explained the issue and provided multiple recommendations for fixing. I was even able to schedule the work while Ke was on site. Highly recommend this company. My service was confirmed and I was even notified when Ke was on the way to my residence. Ke set right to work upon arrival and knocked out both bathroom faucet replacements in a reasonable amount of time. Ke explained everything about the faucets, had me test them, and went over the labor warranty. The payment process was quick and easy. I will be using this company again in the future. I highly recommend.
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Ke was absolutely incredible! A knowledgeable and expert plumber who was also very friendly. They quickly identified and fixed the issue. I highly recommend their services and will definitely use them again in the future.
