-
I had a very pleasurable and satisfying experience when I called Benjamin Franklin today. I would like to commend Matthew Livingston for his excellent customer care. He listened patiently to my concerns, and answered all of my questions. He was friendly, caring, professional and knowledgeable. I appreciated the way he treated me with respect, and like a valued customer. You can always tell when someone enjoys their job and enjoys helping people. I will most definitely be recommending Benjamin Franklin to my family and friends. Needless to say, I went off the phone with a big smile on my face! We all need encouragement to continue doing the right thing, and I am hoping this review will do just that. Thank you again Matthew, I appreciate you!
-
The entire scheduling and repair process was seamless! Eddie arrived promptly according to the agreed-upon window of time and explained each step of the repair process including estimates. He was friendly and professional. I would highly recommend Benjamin Franklin and Eddie to everyone for their plumbing needs.
-
Awesome people! I received a call back with in minutes after filling out the request on Angie. com. They showed up with in an hour of me having spoken to their technician. He took his time to find the leak and took care of the problem. Ryan Rivera was very professional and knowledgeable, was a refreshing difference to see a technician of his caliber. He is definitely an asset for his company. Steve Burgess is also a very competent , knowledgeable and professional. He came the following day and completed repairs on the bathroom. He made sure everything was perfect.
-
Ryan did an awesome job doing an entire toilet rebuild in my master bathroom. Everything that could’ve gone wrong with this toilet did and Ryan was able to knock it out and it works better than ever! He was very careful around my sleeping daughter and was very courteous to communicate everything about the job that I had questions about. He was very thorough and cleaned up after himself. The appointment was scheduled very quickly and easily over the phone and Ryan was great about just about every step of the process. Highly recommend Ben Franklin based on flying experience with him!
