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Tracey in the office, went "above and beyond" to get a technician out the same day, and she was very friendly and professional. Tyler came to assess our toilet issue. He showed me and explained everything to me so that I could understand. Tyler was very professional and knowledgeable and well-mannered. We are new with Benjamin Franklin Plumbing and we are very happy!
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Great job, Will Miller. They beat the price of the other plumber we had come out. This guy was descriptive and not pushy. He did his work quickly and kept my house clean! I will use these guys from now on.
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My water heater broke late on a Saturday night but I was actually able to reach a live person when I called this place! They sent Jeff Catalini out on the following Monday and he got me all fixed up and ready to start my laundry (from all the wet towels used to clean up my water fiasco). Had to replace the water heater but he got that all done in an afternoon.
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Tyler came to check out the hose bibs and discuss location of cut off valves. Kyle helped us decide how to handle the shut off valves located in a hard to access area. He sent a text before his arrival. Arrived in the appointment time frame, and gave us a quote for several options relocating the shut off switch. He was able to schedule the service the following day. Kyle was professional and extremely knowledgeable. We enjoyed working with him. The following day, another Tyler came to do the work. Tyler did an amazing job. He had to spend lots of time in our tiny crawl space and never indicated it was a struggle. He let us know what he was doing during the entire job. We are so happy with the new location. Everything was left tidy and the new location is perfect.
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My wife and I came home from a brief vacation to find a water pipe had burst in our crawlspace while we were away and badly needed repairs. Will came over earlier than the originally scheduled time slot and took care of everything fairly quickly and the price was reasonable. We’re very grateful for him and the quality work and customer service he provided!
