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My plumber, Peter, came to install a new in sink food waste disposer. He was very knowledgeable, professional, courteous and had a great attention to detail. He also gave me some pointers on how to achieve better drainage and outlined smaintenance steps. I will ask for Peter for my next job
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Very fast response to our plumbing emergency. Ray came out to assess the situation and offered two options. I made the decision to go ahead and early next morning Cho showed up and worked like a machine all day in the blazing heat to get the job done. He had to remove bricks to get to the problem. When he was done you'd never know anything was ever out of place! I am glad I called them. Thanks, guys!
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Benjamin Franklin Plumbing has been my go to plumbing service for several years. From upgrading my piping to replacing my water heater, they have always performed in a proffesional manner, providing quality workmanship. Today, I discovered an issue with the work they did under my kitchen sink when it was replaced. Still under warranty, they had a plumber out within a few hours and fixed the problem free of charge. This is why they remain my plumbing service.
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I almost gave BF a much lower rating, when it was looking like our appointment had gotten mischeduled, leaving us to deal with a serious leak and failing water heater. To their credit, BF owned the mistake, fixed it, got the work done on time and very well (even when an unanticipated snag occurred. We'll done. We'll be calling them again.
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Very professional employees and office staff. They are responsive and schedule more quickly than many plumbing companies. Also do a good job on the work. I appreciate when plumbers are straightforward and explain what's happening since water can do so much damage in a home. Cree and Mingmar were great to work with (replaced backflow preventer and leaky water heater elbow).
