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Prompt diagnosis and scheduling. My only disappointment was I was under the impression I’d have a technician with 10+ years experience. The technicians who showed up were very young, not who I thought was coming to my house. While the job was satisfactory and prompt, which I very much appreciated, I felt slightly misled. Bottom line, they did what was promised in a short period of time.
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20+ year old toilet finally broke down. Steve, from Benjamin Franklin Plumbing, came to help us through this mess. He was so friendly, capable, and helpful in choosing what’s needed to be done. He show us the costs and returned in a few days to clothe job! He was a pleasure to have working here. We trust Ben Franklin Plumbing and highly recommend Steve and this service.
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Tech Technician Was Phil was knowledgeable and approachable, answering many of our questions while diagnosing our main problem for needing a replacement for our water heater. He set our expectations for timely repair and costs. It was a pleasure to work with him. We highly recommend Benjamin Franklin Plumbing.
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I have an emergency the night before when my water heater sprung a leak and clogged my water pipe. Benjamin Franklin responded to my call and fixed the clogged that same day. They offered me options in replacing the water heater. The quote they gave me in replacing the traditional water heater to a tankless wasn’t significant price difference. The job included rerouting the gas line and water line to a new location was a fractional more. They were able to start and finish the job the next day to the new location to free up valuable real-estate. The finish job looks great! A+++ Service.
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I had Ben Franklin Plumbing come out and upgrade a pair of bathroom faucets. On both occasions the plumber was prompt and got to work without a hitch. From scheduling to the installation of the faucets we provided, I was pleased with how well it went. I would use this company in the future. I had Steve M. And Abel do this work. Thanks.
