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Incredible experience with the Benjamin Franklin team. I was having issues with my washer drain being slow to drain, and Matt sent Rhodes out to assess the situation. He ran a camera to reveal years of build up. They were able to hydro jet the lines, and actually clean out my grinder box as well all in the same day. Rhodes and his team knocked it out of the park! They ran the camera back down the lines for me to see that everything was clear. It is great to know that you still have professional plumbers out there with great customer service and that perform a thorough job. I will defintley recommend Benjamin Franklin to friends and family for any plumbing needs.
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I had water spewing from under the sink about noon, my neighbor shut off water by the road, but by then I had standing water in the kitchen. I called Benjamin Franklin & was told someone could come out between 2-6 today. I assured them that was fine, but if at all possible could the come out sooner, as I was home all day. They sent a technician out & he was done by 1:30! Perfect. I have a new faucet & most of all Peace of Mind!! Thank you, thank you, thank you!!
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Charles was very professional and thorough in his assessment. He gave us the best price he could give us and set the appt up for the next day. Which we were very grateful for as we did not have water.
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The tech was very nice and so helpful! Willing to come on Saturday morning. Your price was one third of another local company who would not come on Saturday. This is a true 24 hour company as advertised. My tech was friendly and respectful of my home. And he was On time and called to say he was on the way with ETA. Good communication.
