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Robert arrived early. Love it! We did a walk about and discussed our needs. Robert communicated very well and answered our questions. Everything he did he explained and gave us quotes as well. He ordered parts and scheduled next appointment. Very friendly and loves our English Bulldog! Very nice and pleasant. Always with a smile. Great job on install of water line to refrigerator and temporary fix to washer and dryer. Thanks Robert for your service. Both kinds!
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Clifford was very polite. He made time to stop in and disconnect my coolers so they didn’t freeze before my shut down appointment in two days. He also helped move stuff from the closet to reach the crawl space. Nice guy.
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Anthony Adams is a star. He was punctual, knowledgeable, a great salesman, and he was personable. He gave us the bad news and promptly took care of us. What a stellar employee you hired. Thank you for taking the extra steps to fix our last plumber’s mistakes, going above and beyond. Now we are Ben Franklin customers forever. The only reason I didn’t give a perfect score is the higher price. Times are tough and he’s a stellar salesman who made it worth the price.
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I just want to point out that I’m renting this property, and still was so impressed with their work that I’m deciding to do a review. 100/10. Andrew and Jacob showed exceptional professionalism the entire 2 day process. They were on time, courteous, friendly and their workmanship can’t be beat. You can tell they really take pride in their work, everything looks phenomenal. They took their time to make sure it was done correctly, safely, and to make sure it looked damn good as well. They started on Friday knowing it was going to be a 2 day job, and stayed hours late on Friday to make sure me, my wife, and our 2 small daughters at least had warm water and heat in our bedrooms until the job could be finished on Monday. They’ve made us customers for life, only people we will call for plumbing will be Benjamin Franklin. Good job guys! Our family appreciates the hard work. :)
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Robert was on time and successfully completed the repair of our faucet. He is very knowledgeable,polite and thorough. He also took time to answer some questions about other plumbing maintenance needs around our place. Highly recommended.
