Named Forbes' Top Ranked Plumbing Company of 2024
Brittany Haugen
Hard working, fast, efficient and professional. Amazing customer service. Armando on the phone was very kind, helpful and understanding. He talked me through the panic I was feeling and was able to send a crew out within the hour. Evan the technician was knowledgeable, personable and did an awesome job. 10 out of 10 highly recommend!
Doug Russell
Robert arrived early. Love it! We did a walk about and discussed our needs. Robert communicated very well and answered our questions. Everything he did he explained and gave us quotes as well. He ordered parts and scheduled next appointment. Very friendly and loves our English Bulldog! Very nice and pleasant. Always with a smile. Great job on install of water line to refrigerator and temporary fix to washer and dryer. Thanks Robert for your service. Both kinds!
Lynn Hamann
Anthony Adams is a star. He was punctual, knowledgeable, a great salesman, and he was personable. He gave us the bad news and promptly took care of us. What a stellar employee you hired. Thank you for taking the extra steps to fix our last plumber’s mistakes, going above and beyond. Now we are Ben Franklin customers forever. The only reason I didn’t give a perfect score is the higher price. Times are tough and he’s a stellar salesman who made it worth the price.
Imari Papin
I just want to point out that I’m renting this property, and still was so impressed with their work that I’m deciding to do a review. 100/10. Andrew and Jacob showed exceptional professionalism the entire 2 day process. They were on time, courteous, friendly and their workmanship can’t be beat. You can tell they really take pride in their work, everything looks phenomenal. They took their time to make sure it was done correctly, safely, and to make sure it looked damn good as well. They started on Friday knowing it was going to be a 2 day job, and stayed hours late on Friday to make sure me, my wife, and our 2 small daughters at least had warm water and heat in our bedrooms until the job could be finished on Monday. They’ve made us customers for life, only people we will call for plumbing will be Benjamin Franklin. Good job guys! Our family appreciates the hard work. :)
Michael Mullins
Good and bad review is my thoughts for this business. Depending on who you get to quote the repair. For me I felt good about the first job they handled- moving a gas line at my house to put in a new gas range oven. Good work at a good price. Not so happy with the second job, good work but price was inflated, but I was in a hurry and agreed to it because I wanted my water to house back on asap. My service water line was replaced by a different contractor and he told me I needed a licensed plumber to make the tie-in, so I contacted Benjamin Franklin Plumbing. The plumber that quoted the job was not the plumber that did the work. The work done on the tie-in was completed in less than 2 hours. Like I said the price was in my opinion way over standard plumbing rates, but I was in a hurry and the plumber did get the work done in a very good timely manner. So I feel they did good work but not at a fair price, so if I could rewind the clock on this repair I would of tried to find a different plumber for probably half the price I was charged. I did call them and complained afterwards but they were not to concerned probably because they didn’t need this work and over quoted the job. I’ll never use them again. I had this thought for years after and never knew how to voice my thoughts until some how I stumbled on this google review when I wrote another business review. Bottom line is they do good work but sometimes they over quote the cost of doing simple repair work. If you have time call around.