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Bryon was knowledgeable and trustworthy. He educated me about my pipes and was honest about the urgency (or lack thereof) about certain services that I may use one day. He was clear about the estimate and what it covered, plus he offered me a free main drain inspection with the visit. I also appreciated the 90 day warantee on the service.
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Bryon the tech was great! Not only were they able to move my initial appointment up three days, but from arrival till job completion Bryon was very courteous, professional and friendly. He started by hearing me describe my clog situation and what lead up to what I believe was the root cause. He then suggested a course of action, starting with a visual inspection of the system with his camera. After seeing what was the potential cause, he made recommendations on good, better, best ways to rid the problem. 2 hrs later all the drains were flowing like new! Highly recommend Ben Franklin. And great work Bryon! - VS
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Jon installed our new dishwasher after Home depot ghosted us. He was so incredibly nice and knowledgeable. I have no clue about plumbing and he explained everything so I knew what he was going to do. I highly recommend this place and I’m so happy to have a dishwasher again.
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Prompt, efficient, careful of home areas where he worked. Explained all findings and answered all questions. Made recommendations for improving water quality. Much appreciated. We get an annual plumbing inspection with our subscription. It has been most helpful as we have an older home.
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Trever was very professional prompt and knowledgeable. He jetted the tree roots out of my mainline and ran a camera down. He answered all my questions while being friendly and easy to talk to. We need more like him in the trades.
