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Benjamin Franklin delivers exceptional service! They arrived quickly, were punctual, professional, & did a fantastic job. They quickly repaired our boiler and cleared a drain clog. I give them my highest recommendation. Great customer experience!
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We had an emergency with heat system at our house. They provided next day service and technician identified the problem with our thermostat. The technician provided the details for the thermostat to purchase and is coming for follow up visit to set the new thermostat and make sure the problem has been resolved. Would suggest to get a price estimate beforehand or onsite price estimate. We found it bit overcharged but got some discount after discussing about it.
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I would recommend Ben Franklin Plumbing of MetroWest to anyone! They came way after business hours to assess a massive leak in the bathroom ceiling. Within minutes, they identified the source and were back the next morning to fix the leak. While at the house, they also fixed other minor plumbing issues at a lower cost because they were already at the house. What I appreciated most was how friendly and calm they were, no judgment about prior work, very professional and thorough. They are now on my speed dial!
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100% recommend, and will definitely be back. Worked with Pedro on a stack replacement, very fair price and they were able to get the issue scheduled 2 days out and replaced in no time.
