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Paul and Wes were personal and professional from start to stop. They had an amazing customer experience with detailed review and execution of the job that needed to be completed.
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I had the pleasure of working with Josh from Benjamin Franklin Plumbing, and I couldn’t be more impressed with his service. From the moment he arrived, he was on time and ready to tackle the issue. Josh is extremely knowledgeable and took the time to thoroughly explain the problem in a way that was easy to understand. He provided a detailed breakdown of all possible solutions, allowing me to make an informed decision about how to proceed. His professionalism and transparency really stood out, and I appreciated how he took the time to educate me on the process. If you’re looking for a reliable, skilled plumber who values clear communication, I highly recommend Josh!
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Paul Keener was fantastic. Fixed my hose bib and gave me a quote for another repair. I’ll be calling back soon Joe and Josh did another fantastic job! Got in and out real fast and got the house up and running again. I keep breaking stuff they keep fixing it!
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Josh Dirette was the best! On time, very respectful of my little home -- covered shoes with slippers before I even asked! -- had the parts needed to do the job, and completed it quickly and at a very reasonable price. Josh was a pleasure to work with.
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Paul Keener diagnosed our water heater problem quickly and accurately, and understood our warranty options. He also applied his expertise to troubleshoot water quality issues that we thought had been resolved by another company. Very happy with Paul and Benjamin Franklin Plumbing!
