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Ethan provided great information and helped us decide in a replacement water heater. So happy with the experience and service provided. Update 3/8/2024: Ethan installed the new heat pump water heater and left the area better than he found it. Was very knowledgeable and professional ready to answer all my questions. The installation looks great and performs great too. Thank you Ethan and Benjamin Franklin Plumbing! Update 3/28/2025: Mike performed our water heater flush maintenance and inspection. Very professional, courteous, and knowledgeable. He even recommended options for a water softener and whole home shutoff valve we are considering installing.
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Ethan arrived today to do the work we agreed on two days ago. Aside from the professionalism he exhibited, he explained everything so thoroughly that I now have peace of mind. As far as I'm concerned that's the epitome of great customer service. So glad that One Hour is able to cover my heating, cooling and now plumbing issues.
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Just wow ! From my first request all the way to the finished job , this company has been reliable and professional. I had the pleasure of meeting Mike, who is very knowledgeable and makes sure you understand what is going on . I really valued transparency on pricing , no negative surprises . From just servicing to doing repairs, this was a very pleasant experience. Since we were new to the area, finding a reliable and trustworthy plumber / company isn’t easy - Mike made sure everything is done 100% right and communicated through the whole process. Benjamin Franklin Plumbing , it was an absolute pleasure working with your staff. I will definitely be a returning customer.
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Ethan was awesome, he was very professional and polite. He explained everything in detail, which is greatly appreciated. I had a leak in my bathroom and could not get anyone to come out and help me. Every company i called told me that could not come out until Monday or Tuesday, but not Benjamin Franklin Plumbing. This company i would recommend to anyone. Thanks again Ethan and Jacob.
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Ethan did a terrific job today replacing my sewer stack (along with Ben). They showed up at time promised and alerted me when job was completed, as I had to leave my home while they worked. Ethan also repaired plumbing under my bathroom sink that was not done up to code and was missed by two other Ben Franklin inspections. I was very impressed by his knowledge in explaining the work they did.
