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Ethan did a terrific job today replacing my sewer stack (along with Ben). They showed up at time promised and alerted me when job was completed, as I had to leave my home while they worked. Ethan also repaired plumbing under my bathroom sink that was not done up to code and was missed by two other Ben Franklin inspections. I was very impressed by his knowledge in explaining the work they did.
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Ethan arrived today to do the work we agreed on two days ago. Aside from the professionalism he exhibited, he explained everything so thoroughly that I now have peace of mind. As far as I'm concerned that's the epitome of great customer service. So glad that One Hour is able to cover my heating, cooling and now plumbing issues.
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Needed an emergency gas leak fixed and handled the well capping issue we had. We had no heat because the gas company shut it off and wouldn’t turn it back on till it was fixed. They were super accommodating. Mike is very knowledgeable and personable. We appreciate him and his work very much.
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Just wow ! From my first request all the way to the finished job , this company has been reliable and professional. I had the pleasure of meeting Mike, who is very knowledgeable and makes sure you understand what is going on . I really valued transparency on pricing , no negative surprises . From just servicing to doing repairs, this was a very pleasant experience. Since we were new to the area, finding a reliable and trustworthy plumber / company isn’t easy - Mike made sure everything is done 100% right and communicated through the whole process. Benjamin Franklin Plumbing , it was an absolute pleasure working with your staff. I will definitely be a returning customer.
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We had an unexpected clogged drain, which was actually a clogged stack. Matt quickly assessed the situation and explained it thoroughly. Before starting anything, he provided the plan and pricing so that I knew what would be involved. Once approved he worked on fixing the issue providing several updates. He fixed the issue, cleaned up, and was very considerate of our house and time. He also showed up earlier than expected. Considering the situation, it was a very pleasant experience.
