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Joe was great and answered all my extensive questions and did not rush me to make a choice. He was very personable and shared professional insight and personal preferences when asked. He demonstrated his career knowledge in a clear understandable manner which was greatly appreciated. This was my first experience with Ben Franklin plumbing and was very pleased with their customer service. Even my pets were happy with their visit and friendliness.
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Dave was not only Helpful in assisting to diagnose the issue I was having, he was above and beyond kind and helpful in communicating the issue in a way I would understand and helping to convey it to my landlord. He was patient and willing to give me options that best fit my needs. His customer service and people skills were equally as good a his service skills. Thank you kindly.
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Joe S. Showed up very quickly after my initial call and did everything right!!!! He was kind and generous. Listened to my concerns and handled the whole job quickly. I want to thank him and the whole team for a quick and efficient job! Excellent work! Extra thanks to Ed for the way he handles customers. Very happy!
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Had an issue this morning with our sump pump. Called Benjamin Franklin Pluming and they were able to get a technician out here the same day! The technician Billy was able to trouble shoot and fix our issue as well as give me tips to help keep our pump working properly. If you have any plumbing needs, I highly recommend using their services!
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Todd H. was amazing!! He came in very friendly, introduced himself to the kids and I and then went straight to work. He not only fixed the problem but did it within the hour. Would highly recommend Todd and Benjamin Franklin Plumbing to everyone.
