Named Forbes' Top Ranked Plumbing Company of 2024
Lori Schoonover
Great start on a three day job, I can use my kitchen sink again. Dominic explained everything and that there was a slight change to the plan, but everything looks good so far. Follow up, I am very happy with the job that Dominic and Wyatt did on my plumbing, changing all the plumbing from cast iron to PVC has been needed for a long time. Thanks again for all the wonderful work and now I can relax about back ups.
Aaron Kaberline
Absolutely phenomenal service. Heather was incredibly bright and polite on the phone, very responsive scheduling and much faster than I expected. Mason came out and looked at the problem as I laid out what I knew, within minutes he confirmed what the issue was. He was polite, professional, and frank about the issue. The price was reasonable, I emailed them that evening to confirm their service and they were able to get me in the very next morning to replace my entire main line connection, backhoe and everything. The crew that pulled the line (Dom and Wyatt) were fast and clean, had our water back on within the hour. I was very impressed. They were even super courteous to my elderly neighbor who wanted to know what was going on. I will definitely be calling Benjamin Franklin for my next plumbing job
Sue Wendelbo
Mason ensured Randall and Jonathan knew what pipes needed to be completely replaced and Randall and Jonathan did an incredible amount of hard work and they did a tremendous job! The quality of work and craftsmanship performed could not have been better. My husband and I found both Randall and Jonathan to be very professional, knowledgeable, and easy to communicate with about the complexity of our complex plumbing issue. I am so amazed at how clean the basement floor is after such an incredibly dirty job of busting up concrete, digging out all of the dirt, removing the old corroded pipes and replacing with new pipes. The brand new concrete looks perfect! We thoroughly enjoyed meeting Randall and Jonathan and appreciate everything they did for us! We also appreciated the responsiveness of Benjamin Franklin Plumbing’s scheduling team, as Heather called two days before the scheduled date and offered to send Randall and Jonathan a day early with Mason’s guidance, since Mason previously worked in our basement, replaced a different pipe when our kitchen issue occurred and he diagnosed and recommended the job in which Randall and Jonathan completed today. We highly recommend Benjamin Franklin Plumbing and commend them on their professional staff.
sharon smith
I’m very impressed by Ben Franklin Plumbers, and their receptionist, Heather!! Heather was so helpful, concerned, professional, nice, friendly, I could go on and on, but u get how I feel about how helpful Heather was to me. She made phone calls to me and their employee, to keep us updated as to who’s coming, and time. She has great PR!! I had water coming up from my basement drain and I needed someone THAT day, Heather got someone out about 4:30! I was so appreciative! The first guy that came to snake the drain, did a good job, but I couldn’t be home when he came, so a neighbor came over to let him in. I thought, “great, I’m good now”. They offer a free service to put a camera down the drain to get a better idea of what’s going on. So I wanted to let them come over, the next day to look further into my drain. That gentleman’s name is Terry J. And he was kind, knowledgeable, professional, helpful, and explained the process to me, and gave me options, which I appreciated. I didn’t have much choice, my drain had to be fixed asap. I enjoyed Terry’s personality, patience and knowledge of what needed to be done. So now my yard will need to be dug up to repair the outside pipe. Definitely not cheap, but it could get worse. Dealing with BF so far has been a great experience. Remember their name for your plumbing needs!! Sharon, Indep.
Karen Kotzman
Thought I was going to have an easy time with a toilet replacement as part of a small bathroom remodel. Kyle found issues from the original install back in the 70’s with the flooring. He helped me worked through next steps in the process with great advice. I need to do the remodel in a different order and he’ll be back out to finish the new toilet install. I appreciate his knowledge!