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Jewell Nixon with Benjamin Franklin did a great job. We had a cruddy old rusted main drain, a drippy sink, a leak in the tub and even an issue with the kitchen sink (no joke). Jewell worked fast, fixed it all in a day and was friendly, courteous and knowledgeable all the way. We were glad to learn from him and grateful for the outcome. Everything looks and works so much better now. Ben Franklin made themselves available to help with our issues quickly and showed up when they said they would. they really are "ounctual plumbers." I would recommend!
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Great start on a three day job, I can use my kitchen sink again. Dominic explained everything and that there was a slight change to the plan, but everything looks good so far. Follow up, I am very happy with the job that Dominic and Wyatt did on my plumbing, changing all the plumbing from cast iron to PVC has been needed for a long time. Thanks again for all the wonderful work and now I can relax about back ups. Dec. 3, 2024 I had a leak in one of the toilet Dominic put in. Once I let them know about it they were very prompt about getting me scheduled and repairing the toilet. I will be using Benjamin Franklin for all my future plumbing needs. Thanks Dominic!!
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Very impressed with this company! Made an online appointment for them to come out and clear our main line tomorrow, but they called today to let us know they had a cancellation and could come out today. Yes!!! What a blessing! Nice folks, professional and knowledgeable. Brian did excellent work and I highly recommend the team here. Thanks!!!
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Mason ensured Randall and Jonathan knew what pipes needed to be completely replaced and Randall and Jonathan did an incredible amount of hard work and they did a tremendous job! The quality of work and craftsmanship performed could not have been better. My husband and I found both Randall and Jonathan to be very professional, knowledgeable, and easy to communicate with about the complexity of our complex plumbing issue. I am so amazed at how clean the basement floor is after such an incredibly dirty job of busting up concrete, digging out all of the dirt, removing the old corroded pipes and replacing with new pipes. The brand new concrete looks perfect! We thoroughly enjoyed meeting Randall and Jonathan and appreciate everything they did for us! We also appreciated the responsiveness of Benjamin Franklin Plumbing’s scheduling team, as Heather called two days before the scheduled date and offered to send Randall and Jonathan a day early with Mason’s guidance, since Mason previously worked in our basement, replaced a different pipe when our kitchen issue occurred and he diagnosed and recommended the job in which Randall and Jonathan completed today. We highly recommend Benjamin Franklin Plumbing and commend them on their professional staff.
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Thought I was going to have an easy time with a toilet replacement as part of a small bathroom remodel. Kyle found issues from the original install back in the 70’s with the flooring. He helped me worked through next steps in the process with great advice. I need to do the remodel in a different order and he’ll be back out to finish the new toilet install. I appreciate his knowledge!
