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Jewell Nixon with Benjamin Franklin did a great job. We had a cruddy old rusted main drain, a drippy sink, a leak in the tub and even an issue with the kitchen sink (no joke). Jewell worked fast, fixed it all in a day and was friendly, courteous and knowledgeable all the way. We were glad to learn from him and grateful for the outcome. Everything looks and works so much better now. Ben Franklin made themselves available to help with our issues quickly and showed up when they said they would. they really are "ounctual plumbers." I would recommend!
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Great start on a three day job, I can use my kitchen sink again. Dominic explained everything and that there was a slight change to the plan, but everything looks good so far. Follow up, I am very happy with the job that Dominic and Wyatt did on my plumbing, changing all the plumbing from cast iron to PVC has been needed for a long time. Thanks again for all the wonderful work and now I can relax about back ups.
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Absolutely phenomenal service. Heather was incredibly bright and polite on the phone, very responsive scheduling and much faster than I expected. Mason came out and looked at the problem as I laid out what I knew, within minutes he confirmed what the issue was. He was polite, professional, and frank about the issue. The price was reasonable, I emailed them that evening to confirm their service and they were able to get me in the very next morning to replace my entire main line connection, backhoe and everything. The crew that pulled the line (Dom and Wyatt) were fast and clean, had our water back on within the hour. I was very impressed. They were even super courteous to my elderly neighbor who wanted to know what was going on. I will definitely be calling Benjamin Franklin for my next plumbing job
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Brian and Cole came out to service my slow to drain into a septic tank plumbing. They were professional, kind, and gave me all the info I needed to make informed decisions. We are waiting until tomorrow to auger, avoiding the backup they warned me would come out if they proceeded today. Brian and Cole’s return today was painless and when they didn’t have a needed part on their truck, they went and got one. I’m very happy with Brian and Cole. Thank you!
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We are very satisfied with the work Benjamin Franklin has performed for us. Last year they replaced the sewer line from the house to the city main, and last week they installed a new sump pump w/ battery and a grinder pit for below grade laundry. Our technician Mason was incredibly professional, answered all of our questions very thoughtfully, and left us feeling very confident in our new systems. He also noticed and made us aware of a few other issues we will need to have looked at. He was never pushy or made us feel overwhelmed with our needs. Highly recommend!
