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With company coming in for Thanksgiving, we woke up to a leaking water heater! After throwing down towels to sop up the leak, we started hunting for an available credible plumber. A neighbor recommended Benjamin Franklin-Hot Springs. Two plumbers from Ben Franklin arrived within 2 hours. Their diagnosis was that our water heater had to be replaced. They worked with us on options. Then, they got to work. They didn’t leave until almost 7:30pm after ensuring we had plenty of hot water flowing again. Their plumbers (Dylan & Tanner) were great to work with. We’re very pleased!
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I scheduled an appointment and then couldn’t keep the day, so I was able to reschedule without any issues. They were kind and a courteous and prompt. Our technition was kind and knowledgeable and punctual. I would recommend this company for anyone needing plumbing professionals.
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I called to schedule a appointment to work on a kitchen sink and was able get a next day appointment. Just few hours later I received a call from the dispatcher and asked if this afternoon would be ok, I was free so I said yes. Service man arrived a little while later and got right to work. with in a short time kitchen sink was back in service and all was good. I definitely will be recommending this folks to my friends and anyone who ask if I know a good plumbing service. Benjamin Franklin Plumbing and there staff are tops in my book.
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In a word: "professional". Totally. Arrived on time to repair a toilet with multiple problems including replacement of the water control valve and the wax ring. The quoted price was accurate and the work was completed in a timely manner with the repair area completely cleaned. Would not hesitate to recommend Ben Franklin Plumbing.
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Josh arrived promptly at his scheduled time. He prepared the estimate for the job, then proceeded to complete the work professionally and just as I asked. He had another gentleman help him - I didn’t get his name, but they were both excellent! I highly recommend Benjamin Franklin Plumb in Hot Springs to anyone who needs plumbing assistance! Thanks guys! Just asked Benjamin Franklin to do another job! They sent Josh back to home. He was great. He arrived promptly and fixed the problem quickly for a very reasonable price!
