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I would have appreciated a more detailed invoice, but otherwise the service was fine and even included a modifications to make future shutoffs easier. Update: Jeff came back to take care of the leak that remained after a different crew had installed a new water line to the house. He took a lot of time to try tracking down the source of the leak, and because he was unable to do so definitively he called dispatch And scheduled the firm’s leak detection crew to come back the next day. All of this was under warranty, so there was no charge. I found all this very satisfactory and good service.
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Jeffery was very thorough and detailed in communicating with me on the status of repair to my water heater. While waiting on parts for repair, he continuously checked to ensure we still had hot water and as soon as the parts came in, he contacted me to schedule the date. You can tell he truly cares about people and his quality of service. Very much appreciated!!
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Our experience was great. Communication was immediate and consistent throughout the process. Jeffery was the professional that did the work on our home. He, and all involved from the start of the process were kind, honest and very professional. Would highly recommend Benjamin Franklin plumbing for anyone perusing plumbing work.
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Mike Cook and Aidan did a great job with the drywalling after we had new water lines installed by Jun and is Benjamin Franklin team. The Benjamin Franklin teams took the time to make sure everything was done right and their work looks very good. We really appreciated the professionalism and integrity of this company. They keep their word and get things done right.
