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I would have appreciated a more detailed invoice, but otherwise the service was fine and even included a modifications to make future shutoffs easier. Update: Jeff came back to take care of the leak that remained after a different crew had installed a new water line to the house. He took a lot of time to try tracking down the source of the leak, and because he was unable to do so definitively he called dispatch And scheduled the firm’s leak detection crew to come back the next day. All of this was under warranty, so there was no charge. I found all this very satisfactory and good service.
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Tristan, our technician was fabulous. Polite, courteous, informative, and honest. I was told by the company there was an $89.99 estimate fee. I was fine with that. That’s just to come to your house. To actually look and see if there’s a problem that’s an extra $300. I was not happy with Benjamin Franklin about that.
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Jeff did a great job at explaining my options with my tankless water heater. He was honest, communicative, accommodating, friendly, and thorough with all interactions. He went above and beyond to work with me when I was not at home for the installation. He communicated with me around every turn and made sure the installation went as smoothly as possible for me. Excellent service.
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So bummed I don’t recall the young man’s name. He was so polite and explained everything to me clearly. The response was rapid (same day) and the estimate seemed fair. Scheduling was easy. Looking forward to having the work done. Thanks.
