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Kylle is hands down the best plumber I’ve ever worked with! He showed up right on time and treated my home with care, even cleaning up after himself. He took the time to explain exactly what was going on and walked me through the options without any pressure. It felt like he genuinely cared about getting everything fixed just right. If you’re looking for someone who’s reliable, friendly, and really knows his stuff, Kylle’s your guy!
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Great overall! Kylle was the best: super knowledgeable, friendly, and professional. Everything was done so quickly, that’s about all I have to say! I even told him when he left that I was going to review him :-)
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Kylle S. Came out to our home. We were in dire straits to say the least. Our water heater exploded while we were out of town for the day. Lucky for us we had an emergency drain beside the water heater that took 90% of the water from our damaged water heater. Unlucky for us we are on an older septic system and all that water ruined our leech field and we were unable to use any of our plumbing. As soon as Kylle arrived at our home he put our minds at ease. He completed his diagnosis and started presenting options. In our case the options were not as plentiful as we would have liked but as Kylle explained,”There are only so many ways to mend a broken bone.” And our bones were definitely broken. We were not expecting any of this expense and we certainly had not Been saving up for the plumber. Thank God, Kylle had financing. We decided to follow his advice and replace the leech field instead of potentially throwing good money after bad with the leech field fracking. We also decided to install a new tankless water heater and a water filtration system for the whole home so the tankless will last longer. The next day when Kylle and his crew came out to make our repairs our dog had slipped out under the fence due to the low spot that the failed leech had created. Kylle pulled up with our elderly, half blind dog riding shot gun. He said he found him near the highway off of or entrance. Needless to say we will only be requesting Kylle s. Going forward.
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Had Rick Constant out to hydrojet my kitchen sink because finally all of holiday cooking took its toll on my pipes! 😬 Rick was trustworthy (SAHM 🙋🏼♀️ and that’s the most important), not only that he went ABOVE AND BEYOND and showed me my pipes (with a cool little camera). They were DISGUSTING and he couldn’t go past 10ft with the camera at first. After his work, he took the camera all the way to the main line and street plumbing. Rick went above and beyond, was as nice as anyone I’ve ever met, honestly can’t say enough about this guy!
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Benjamin Franklin plumbing is the only plumbing company that I will ever use for all my plumbing needs. They are prompt and professional and have integrity, so I know that if they recommend something, it's because it really needs to be addressed, not just trying to sell me something. Their prices may be a little higher than the competition, but you get a lot more value for your dollar, and the warranties are the best in the industry. Their customer service is above and beyond.
