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Called morning time with a problem and the business came out within a few hours. Was given good estimates of several situations that might be causing my problem with no pressure to do anything that was recommended until initial work to resolve the problem was done. My service representative was thorough and explained all the possibilities that might be causing the problem I had - no water pressure in my kitchen sink. I would recommend Arthur to assist anyone that might need work done because he genuinely was interested in helping me out. He did not hurry to get through with his work but worked at a even pace to finish as quickly as he could. His explanations were most helpful for me to understand my situation and he gave me good estimates of possible future work. I thank him for his interest and concern for my problem and appreciate his good attitude in helping me out. I definitely recommend Arthur as a good technician for the plumbing field in which he works.
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I have maintenance plan with them so got my water heater check up done. Hunter was very polite and nice! He did great job on answering all my questions. Great customer service! It’s not first time Benjamin Franklin provides great service, highly recommend!
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I called early afternoon, not expecting a same day appointment because it wasn't an urgent request. They had a standby appointment and let me know that if it was fixable today (parts possibly being an issue), the plumber they sent could get the job done. The plumber, Alie, was at our home in less than two hours from my initial call, diagnosed it and repaired and I felt very happy with what I paid! Will definitely use them again.
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I had the pleasure of working with plumber Alie Joseph from this company, and I couldn't be more impressed. He came out after hours to address a pressing issue, and his professionalism and courtesy were outstanding. Alie quickly diagnosed and resolved the problem with remarkable skill and efficiency. His dedication to customer service and his expert workmanship truly set him apart. I'm so glad to have found this company and will definitely be recommending them to others. Five stars!
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The technicians showed up when they said they would and gave me heads up prior to their arrival. Upon arrival, they were courteous, informative and professional. They completed the install of the new water heater in the estimated time frame and gave me a complete walk through of their work, answering all of my questions. Finally, they did a great job of cleaning up their work area and travel paths. I am very satisfied with the services I received today! Thank you!
