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Technician Randy came to our home today to flush our water heater. He did an outstanding job. He was very professional and courtesy. Excellent customer service. We were very pleased with him and his service.
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Nick Fontenot arrived on-time, assessed the problem, and recommended two possible courses of action. I agreed with his assessment that the water heater was in need of replacement. He gave me some options on what type and what was involved. He has scheduled the installation of a replacement for day-after-tomorrow. UPDATE 12/11/2024 The water heater has been installed; I am waiting for it to warm up so I can shower. The installers were polite, quick, and seemed knowledgeable. I am quite pleased with the work performed.
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First Let me say. I have a few people to thank. I was referred to speak to Phil at another location. I had a last minute cancellation from a total different company. This was going to be the fourth company that came out to look for my silent leak outside my home. Phil directed me to the plumbing department that came out to service me within the same hour I was expecting the other company. Athen from the Arlington location was my service tech. He was awesome, kind, knowledgeable, and professional. He inspected everything and said " I'm going to find your leak". He even found an extra valve that no one even knew about, not even myself. He quoted me a good price, and came out next day on time and began taking care of this painful issue I had. He also gave me some background information on this "quest pipe" that has been an issue for many residence in the city. I did the research from info he gave me. All he informed me of regarding this type of pipe was to correct I also want to thank dispatch for their professionalism and taking time to care and assist in my time of duress to resolve this problem. I highly recommend service tech (Athens) and this company (Benjamin Franklin) for all your plumbing needs!
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Had an unexpected outdoor faucet leak the Friday after Thanksgiving. I was worried about getting someone out before the weekend but they had an opening. The plumber actually came out an hour before appointment time & fixed the leak within a few minutes. He was personable & efficient.
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We had a water leak and a $160.00 water bill. Nick Fontenot was fast, profesional and did outstanding work. Luckily it was a problem in our comodes and Nick rebuilt them both.
