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I’ve had these guys out for a couple of major plumbing issues including a leaking sewer pipe that required a lot of excavation. And then finesse work for my remodeled kitchen. All the guys were competent including Klee and Allie. They do a nice job when done on their cleanup and I’m a fan for sure now. I would recommend them any day for plumbing jobs large or small. Good company.
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First Let me say. I have a few people to thank. I was referred to speak to Phil at another location. I had a last minute cancellation from a total different company. This was going to be the fourth company that came out to look for my silent leak outside my home. Phil directed me to the plumbing department that came out to service me within the same hour I was expecting the other company. Athen from the Arlington location was my service tech. He was awesome, kind, knowledgeable, and professional. He inspected everything and said " I'm going to find your leak". He even found an extra valve that no one even knew about, not even myself. He quoted me a good price, and came out next day on time and began taking care of this painful issue I had. He also gave me some background information on this "quest pipe" that has been an issue for many residence in the city. I did the research from info he gave me. All he informed me of regarding this type of pipe was to correct I also want to thank dispatch for their professionalism and taking time to care and assist in my time of duress to resolve this problem. I highly recommend service tech (Athens) and this company (Benjamin Franklin) for all your plumbing needs!
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This was my first time using Benjamin Franklin. Chris was extremely professional and did not hesitate to answer any questions I had no matter how many times I asked them. They came out the next day completed the work quickly but efficiently. I no longer had an issue with the leak that was causing my water usage to spike. I will be using the company again if I ever need them. I Highly recommend this company
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My tech was Mr. Andrew Hayes. He arrived on time and went right to work. I explained to him the problem with my heater and he diagnosed the problem and quoted me a price and approximately how long it would take. Andrew was very professional a informed me about everything he was doing. He worked very diligent and cleaned up after the job was over. Thank you Mr. Hayes for being a great tech, and a good person.
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Thank you Alie for resolving our problem. We had an issue with our drain and Alie diagnosed the problems right away. He was very professional and knowledgeable, engaging and polite.
