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Great experience with Riley!! He was on time and explained everything that needed to be done and what he would be working on. Riley was efficient and very knowledgeable. Definitely, will call Riley again if I have any plumbing issues.
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My tub was clogged. I called Benjamin Franklin Plumbing and made and appointment for Tuesday. John Taylor came out and snaked our tub and nothing happened. After some more investigating, he told us that the only way to get our single shower back up and running we would have to replace the piping. He charged us $215 and quoted us $1400 to change the 5 ft of pipe. In the process he somehow managed to clog our kitchen sink. He told us the pipe that needed replaced was galvanized that went into cast iron. We got a second quote, they were able to unclog the drains and also told us the pipe that needed replaced in the next year was lead going into galvanized. Not only did John Taylor leave without unclogging our drains. He also clogged a second drain, quoted us over what the other company said and told us the wrong type of piping in our house. UPDATE: I just wanted to give a small update to my review. Aaron the Operations Manager reached out to me privately. He listened to my side of the story and agreed that since the clog was not fixed they would refund me the full amount. They were able to have the refund to me by the next businesses day. He was very professional and had great customer service. Thank you Benjamin Franklin Plumbing for listening and making this right. Because of this I’m changing my star count. Thank you for the quality customer service.
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had an excellent experience with Benjamin Franklin Plumbing and my plumber, John Taylor. From start to finish, John was professional, thorough, and incredibly knowledgeable. He took the time to explain everything he was doing and made sure I understood the process. He fixed my busted pipes quickly and efficiently, and I couldn't be more relieved. The pricing was also very affordable, which was a pleasant surprise given the high quality of service. I highly recommend Benjamin Franklin Plumbing and John Taylor for any plumbing needs. I’ll definitely be calling them again for future work!
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Leroy and his assistant, Riley, quickly diagnosed and solved the problem with our toilet, which needed reseating. They also noticed a small leak in the water hose, and quickly replaced that. Leroy and Riley arrived on time, were both courteous and professional, and solved our issues quickly. Cannot recommend them enough!
