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Great service and fast response time! Was able to diagnose and repair on the same day. Had all the parts in stock to replace a faulty sump pump ahead of a major storm. Install was seamless and Brayden did a fantastic job explaining how the new system works. Excellent customer service. Would highly recommend.
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While dealing with some urgent plumbing issues, Benjamin Franklin Plumbing was able to get a technician out within the hour. Our technician Kaleb was very professional and showed a passion for the trade with the amount of knowledge he shared. Great attitude and hardworking. Highly recommend both Benjamin Franklin Plumbing and Kaleb!
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Brandon and Ed were great! They were professional, knowledgeable,and friendly. They went above and beyond. If you need a great plumbing service give them a call. They worked hard for 2 days! We had a big order: install 2 toilets,a pedestal sink and the faucets, 3 faucets, new water heater, fixed clogged stationary tub,replaced main stack .. whew and they were very nice. It was such a help to us since we are older and can't do this work ourselves . Thanks again!!
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Benjamin Franklin has been recently brought out by a new company. I am very happy with the changes the new company has made. I had had a sump pump installed a year ago and had problems with it ever since. My technician, SPENCER, who is with the new company, came out and gave me an estimate for a new sump pump. He discussed my options and make sure I understood everything. He was very kind and patient with me. I had just had surgery the day before and still had anesthesia fog brain. He was able to come out the next day to install my double pump with back up battery. He was very professional, quick, polite, and very nice to work with. Very, very happy with the service they provided. And will use them again.
