-
Howard was very polite & knowledgeable. I was referred to your company by my father and he has always been satisfied with your work,as I am also. I highly recommend your company for any plumbing issues you might encounter. Benjamin Franklin sends out notification of whom your technician will be before arriving at your home which gave me piece of mind & a link to follow your technician trip on arrival to your home and how far away they are (very accurate on time arrival)!
-
Our experience with Benjamin Franklin Plumbing was 5-star... We needed to have service to our two outdoor water faucets that were leaking and already had a different company come out the week before who gave us a price quote for the work needed to be done and warned us about possibilities of drywall damage with a risk of extra cost in their quote. So we searched online for a better option and found the reviews for Benjamin Franklin, decided to give them a call and they were able to have a plumber dispatched the SAME DAY within a time window that worked for us. Nick (Nicholas), the plumber who helped us was right on time to assess the issue we were having and options to fix them, quoted us a competitive price on the spot and offered to get started immediately. Nick even gave us a heads up and 5 minute window prior to shutting off the water to the house, to ensure we had enough water to drink, use the restroom, etc., which we appreciated. Nick was able to get the work completed within 15-20 minutes! Finishing the work faster than expected, we were really wowed by his efficiency, friendliness and helpfulness. He then explained exactly what he did and was able to accept payment securely via his company iPad and we received a receipt along with warranty info on the work shortly after by email in PDF format. Nick also took the time to mention some tips for the future, with our hot water heater in mind. This was the most excellent, efficient and superb customer experience. On top of that, stellar service at a fair price. We 100% recommend Benjamin Franklin Plumbing. Look no further.
-
Had called another hot water tank installer and was told they could not replace it. Only recommendation they could do would evolve replacing most of the system! Lionel did a great job. Was a neat, clean and well done job. Even the city inspector said it was well done
-
I’m giving 5 stars for 5 reasons: 1. Setting the same day appointment was easy. 2 Benjamin Franklin called to notify me when technician Howard Noble was on his way. They also text me a link to follow Howard as he drove to my house. 3. Howard arrived on time which I greatly appreciated. He assessed the leak and quickly determined hard water caused damage to faucet cartridge. 4. Howard showed me the extensive damage hard water caused while he removed and replaced the cartridge. 5. Howard was very professional.
-
Jason was very professional. & Knowledgeable. He explained the repair process and provided a quote before proceeding with the repairs. His repair work was excellent and he left the work area clean. Jason/BFP also provided a senior discount as well as a voucher which saved me money. I was extremely pleased with that! I would recommend Jason and Benjamin Franklin Plumbing to anyone.
