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Thank goodness for Baker Brothers and David Jason, one of their men working on Saturday. I just had foot surgery and water was all around the toilet and soon to be on the bamboo floor. I am grateful for the office finding someone right away! Bakers Brothers,May each of you be blessed this Thanksgiving! You certainly deserve many blessings! On Monday my toilet was replaced and the old carried off. Then my Hot Water Heater was drained and I bought their annual membership, which I think will be very helpful! The owner, David talked with me and found me the perfect toilet for my small bathroom space. See photo. Thank you for helping my Thanksgiving Week to be even more grateful. Always check their coupons before they arrive; and they send them to your phone if you wish.
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The tech was extremely nice knew what he was talking about explained everything thoroughly. I loved all of the follow up by email sending his picture arriving on time and quickly, but I only needed a second estimate. I don’t think I should’ve had to pay a $79 service fee for that since we really didn’t need a trip for it. Estimate quite expensive as well.
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Great experience this far as there is work remaining to be completed. Our tech, Howard, was fantastic. On time, professional and friendly. He answered every question fully and was very knowledgeable and patient. He made me feel valued as a customer. Highly recommend Benjamin Franklin plumbing based on this initial meeting. Update: All work completed. Work was high quality at a reasonable price. Benjamin Franklin plumbing was fantastic from first call to completion of work. They have all my future plumbing business. Reliable, professional and quality work- doesn't get any better.
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Howard was very polite & knowledgeable. I was referred to your company by my father and he has always been satisfied with your work,as I am also. I highly recommend your company for any plumbing issues you might encounter. Benjamin Franklin sends out notification of whom your technician will be before arriving at your home which gave me piece of mind & a link to follow your technician trip on arrival to your home and how far away they are (very accurate on time arrival)!
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Arthur is awesome. He really cares about his customers and goes above and beyond. Johnny is amazing too. I have not had a bad experience yet!
