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Wonderful, flawless service call! Tom and Josh were professional. Arrived 15 minutes early which is amazing in itself! I was able to call the day before in the late afternoon and get an appointment the very next day. I’m sure this company is not the least expensive nor are they the most expensive (I’ve worked with both), definitely a case of you get what you pay for. They arrived to repair piping in the master bathroom, I had several other honey do plumbing items and when I asked they gave me a quote for all. Absolutely impressed with their service, which they warranty for two years. I love that they quote by job and not by hours. PS they are DEAF FRIENDLY and made every effort to be sure I understood each expense.
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Tom did a great job, and B.F. kept us informed of schedule shifts. Tom was courteous, professional and thorough. When he checked our account, he saw we were due for our periodic inspection. He was able to quickly assess our issue and fix the problem. Aside from taking care of the plumbing issue, he took the time to complete our inspection and provide options with issues he found. Beyond the work, he took to time to ask questions and keep our dogs at ease.
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This is my second time using Ben Franklin Plumbing and I specifically requested Tom Kessinger for this phase of the work since he did such an outstanding job with the first phase. His attention to detail is amazing and he always goes the extra mile to make sure the job is done right. He priced out each phase of the work I'm having done on a very tired and outdated home. I have no doubt that every improvement he's doing will greatly increase the value of my home. I would definitely recommend Ben Franklin Plumbing and especially Tom to all my friends and family. If you choose them for your plumbing projects you won't be disappointed! This is my 3rd time using Benjamin Franklin Plumbing and Tom and Joshua installed my new vanity in one of my bathrooms. They did an excellent job even though it required redirecting some of the plumbing and removing some old fixtures that were attached to the walls. They installed my new faucet and shower head and hand-held too. Once again I'm extremely happy with the quality and attention to detail that I always receive using this company. I have more projects coming up with the kitchen remodel and I'll be calling on Tom's skill and wealth of knowledge for those installations as well. I highly recommend this company if you have any plumbing projects or problems that need to be taken care of. Thanks again to this reliable company for taking care of all my plumbing needs!
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Excellent! Jeff offered a thorough transparent communication of analysis and quick completion of the current job at hand. More work to follow in the near future. Thank you! 🙏🏻 👍🏻 Fantastic meeting Tom today and he got lots of plumbing work accomplished with his knowledge and expertise. It was a pleasure! Still more to come but this time redoing and demo! 😂 Thank you! 🙏🏻👍🏻 Today was another day with Benjamin Franklin hard at work. I’m so appreciative for Tom’s guidance and the care with detailed workmanship of Andrew and Gerry. A pleasure getting to know the teams! A bit more still to come. Thank you! 🙏🏻👍🏻 Today Tom did another excellent job with a complicated and grumpy toilet. Two new longer bolts and wax rings, tightened all of the three toilets seats and double checked parts. No more leaks on the ceilings below! Fabulous!! Thank you!!! 🙏🏻👍🏻💯
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Tom did an excellent job on my new hot water heater, sink repair and hose replacements. He was prompt, professional, and competent. Job was completed the same day. I will be having a new kitchen sink and faucet installed next. Great job!
