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David did an amazing job being thorough. He took the time to investigate the problem and found that the clean out pipe was broken and clogged causing our issue. David’s crew returned today to fix this. They spent most of the day and completed the job. Top notch service!
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Tyler Rogers was my technician and he did an amazing job serving me! We were experiencing an issue with our sewage backing out into our yard and he was very empathetic to my dilemma and was very thorough with his investigation of the problem. He assessed all of the possible things that could be wrong and went above and beyond to get to the source of the problem. Once discovering what the issue was, he was very knowledgeable and explained everything to me. He also kept me calm about it and offered all of the options we had to get it resolved. Tyler also answered any questions that I had about pricing. I really appreciated the top tier level of customer service that he displayed and will definitely be a returning customer.
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Prob: hot water heater not heating up the water. David is easy to work with. He makes every attempt to understand your problem, then discusses his plan to fix my issue. Very professional and competent plumber. Took 15 minutes to find the issue and 30 minutes to fix. I Would highly recommend David to handle your pluming needs. :-)
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Tyler was not only friendly, caring, and professional, but he also went above and beyond in every aspect of his work. His attention to detail and dedication to excellence truly stood out. Tyler’s expertise is evident in the high quality of his work, and his positive attitude made the entire experience enjoyable. I am incredibly impressed with his commitment to delivering outstanding results, and I would highly recommend him to anyone seeking top-tier service. His work speaks volumes and reflects his passion and skill. I will forever refer and use Benjamin Franklin Plumbing of Clarksville.
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Great customer service my heater was installed in hour. Old heater removed and are left clean. Mike was very informative on my system. just a great job love it Thank you!
