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Benjamin Franklin Plumbing installed our hot water in 2009. We knew we needed a new one so the phone call was a very easy one. Benjamin Franklin Plumbing did not disappoint. From the first phone call, to the service, to the professionalism, to the installers and even the price --- Outstanding! Highly recommend! Five stars!!
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Austin was very timely and professional. He worked diligently to find our problem making sure to check in step by step so that we were on board with the plan. He was courteous and went above and beyond to clean up after himself and make sure we were satisfied with our experience. He developed a plan and I appreciate all his hard work!
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Ricky is the best! He has come out twice in the last month fixing things the flippers did wrong on this house we just bought. I'll have him out again. Austin came out and fixed my broken pipe for us. He came on time (earlier than expected), did the work clean and sturdy and checked things before he left most to make sure. All done in about an hour. So nice to be able to have the water back on in the house! I'm sure there are cheaper plumbers, but I trust them that they will do it right and recommend them.
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Rickey was prompt and began work immediately. He was very thorough and surprisingly quick. He also was a very personable gentleman, polite and friendly. He represents your company very well and certainly is an asset to your business. We are well satisfied with Rickey and your company. Thank you for taking care of our problem and for sending this gentleman to handle the issue. Paul Farris Augusta, GA
