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I called BF Plumbing early in the morning because we discovered a leak in our bathroom sink. I made an appointment for between 10 and 2:00 and Alex arrived around 11:30 in a big blue truck. After he looked at the problem he gave me a quote which I thought was quite high but since he was there told him to go ahead. I worked in residential construction for 20 years and have never seen a plumber do a difficult job in tight quarters with really neat professional results. Given the fact that he drove from 60+ miles away and then had to run out to get a part and spent close to 4 hours on the job, the price hurt less. His work and professionalism were ideal. Glad he did our work.
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We had our water heater break and flood the basement and the initial tech Ryan as well as Junior and Nick who came and replaced it did a great job! Very friendly and thorough and explained how to use the new water heater. We also have a step set of stairs into the basement and a tight corner to get around and they were able to do it with no issues! Junior also recommended a restoration company to take care of the ruined carpet, and I was contacted within 15 minutes. Very thankful for the help!
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JR. and Ryan were at my house for 8am, and they stayed late to finish my boiler install. Both were true professionals and really great guys. Their work is outstanding. I can't recommend them highly enough. A+++
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No plumbing emergency is ever easy to deal with as a homeowner however, I appreciate Ben Franklin for their amazing service from start to finish, Jeremy came the very next morning as early as his schedule would allow. He was friendly personable, and really took the time to listen to me and offer the best solution. He provided a reasonable quote and took care of our issue quickly as a result. I believe that I will continue to use Ben Franklin for any of my future plumbing needs.
