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Ben Franklin of Ames is fantastic. I've used them twice now, once to replace a hot water heater and once to remove blockage in my drain pipes. The team here is very kind, courteous, knowledgeable and thorough. The have done an excellent job. I appreciate their priority to take the extra time to ensure things are done right! Would highly recommend them to anyone!
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The whole process start to finish, call to task completion was incredibly efficient. Chris explained the issue clearly, and the issue was resolved quickly. The area was honestly left in better condition than when they got here. I was very impressed with the professionalism and will definitely use them again. Efficiency 10; Communication 10; Customer Service 10 Overall 10/10 would highly recommend!
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10/10 would recommend! Wife and I had just moved into a new place in Ames, and needed a whole new kitchen sink drain. The team and individuals at Ben Franklin are amazing, professional, and very patient and kind. They show up on time, and take care to answer any questions. Also, I'm pretty sure they left my basement cleaner than when they got here. If you are still reading this, just one question, why haven't you called them yet?! You won't be disappointed!!
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Fast, professional, courteous service by a very knowledgeable service provider, Paige. Answered all my questions. Worked and kept the mess minimal, cleaned everything up, gave me an estimate during the process so no surprises. Couldn’t be happier with the job done. I thought the charges fit the work done, travel time, equipment needed. A+.
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Scheduled an appt but issue got worse. Called and the came right away!! Josue was a great guy. Explained the sump pump issue so I could understand it!!! Very professional and knowledgeable!! Will highly recommend this company!!
