Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.82 (105915 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (105915 reviews)

PJ Whiteley

Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.

Aleecia Centeno

Gene came and immediately knew what was going on with a "thud" noise we've been hearing for months. He did a quick "blue color dye" test on the oldest toilet in the house (the powder room, main floor) and of course, discovered it was leaking. The noise we've been hearing was literally the toilet running and then filling and then producing the thud noise randomly. He was quick, knowledgeable, precise and friendly. I described the symptoms and he knew exactly what needed to be done - gave me a couple of options on a toilet rebuild or replacement, and with NO pressure! Benjamin Franklin was communicative, and sent texts before my appointment and he was able to take payment right here on his iPad. Very efficient, cost effective and just over all great service provided. Their manager, Austin is super knowledgable and super friendly as well. Thank you again!

Karen Hernandez

This experience couldn’t have been better. I was stuck without a plumber in a kitchen install where I haven’t had a sink for two months. You guys came out the same day, and you sent me an awesome person. AJ was knowledgeable, extremely professional, a hard worker, and very personable. Thank you so much. I really appreciate you and AJ you will come highly recommended.

Karen Hernandez

Jose Ruiz

Had a great experience with Benjamin Franklin Plumbing. Needed help with my water heater. They knew exactly what was wrong and repaired it within a couple of hours. Highly recommend.

Mary Pool

I have looked for years for a reliable, affordable plumbing service here in NWA. I had a plumbing emerency on the weekend and they did not charge me an arm and a leg to help. The best parts are the quality of work and the service. You actually speak to a real, live, honest-to-goodness person each and every time you call. They are very responsive. The quality of Aaron's work is top notch! Cannot recommend them highly enough!

Ed Connor

Sam was terrific. He was very friendly, knowledgeable and skillful. He fixed our hot water tank and added an expansion tank to relieve the water pressure. All of this was done very quickly and at an unbelievably low price. We feared the worst (a new water heater) and we were very pleasantly surprised!

J I

Absolutely amazing! This company I used because they had great reviews... came out same day, Scott was so professional, knowledgeable, and took his time explaining every detail to me. I couldn't be more happy with their service. Even their schedulers were great! Not scripted, just genuinely sincere and professional! Sadly not too many companies are like that anymore. I'm a forever customer. I won't call anyone else !

Kevin Judice

I cannot say enough good things. They are wonderful at what they do and charge a reasonable rate. They will include you in every single thing they do. Absolute professionals with an amazing work ethic and a great sense of humor ad well...(check out their Halloween pic)! I can't recommend them highly enough!

Stephen Healey

BFP provided septic services for my home. I highly recommended them. Their use of communication technology is superb, and their response time was just what I needed—immediate. Eric Card performed the service, and a helpful text pinged in when he arrived. It shared his picture, and I knew who I was dealing with. He diagnosed my situation expertly and shared his knowledge in a friendly, confident way. A+ firm. I will definitely hire them again.