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Michael was awesome, and very professional!
Great job from Leo. Thank you.
Never a convenient time when water pipe breakages happen! Monday evening on a holiday. I called Benjamin Franklin at 9:20 pm with an emergency call. Tom K. was the service tech assigned. He contacted me within 30 minutes of my call to let me know he was enroute. He showed up well presented, clean cut and in uniform. Very well mannered, professional, and knowledgeable. After I explained what happened and the action I had taken, he explained my options. He was thorough and made sure I understood everything. We decided on the least costly option knowing that after he opened a small hole in the drywall would determine whether I would have a larger problem or not. Fortunately for me it was not the worse case scenario and it was something Tom could fix. He was finished within a couple hours and I had water again. I cannot express enough, my gratitude for Tom K. and Benjamin Franklin. I will not hesitate to contact them for any future plumbing repairs and/or new installations.
They are very professional, courteous and knowledgeable. I highly recommend Benjamin Franklin plumbing.
The technician Nick was very good very polite and seemed to know what he was doing. He did a great job. I’m real please in my service. Thank you Benjamen Pplumbing And Nick, I live in High Point, North Carolina
Called for an estimate and they had a tech out to my house within 20 minutes on a Friday afternoon. Michael looked at the hot water heater (why I called) and did a free home inspection while he was there. He was quick and explained everything and answered my questions. They scheduled me for Monday, and Michael came back out to replace my hot water heater and fix my bathtub handles and faucets that were leaking. Whoever had done my repairs before hadn’t used the correct parts, making the work a little more difficult than expected, but Michael got the correct parts needed and got the job done! The pricing was reasonable, much less than other places I had gotten quotes from (one wanted $1000 more!), and the estimate was free which is harder to find nowadays! Several other places wanted to charge $50-$75 just to come look at it. I’m glad I found Benjamin Franklin Plumbing. I will definitely use them again should I need anything else and I recommend you use them as well! Michael was phenomenal and took the time to answer my questions and explain everything in a way that made sense!
Customer service was excellent , projects where done professionally and knowledgeable team and employees
We were out of town when water pipe broke. The man came checked pipes & told my husband what was going on & put our mind at ease. We have been very happy with this company. He will be returning to do more work for us.
Patrick Locklear was very professional, considerate of our home (wore shoes covers), offered to help clean up water from burst pipe. I'm disappointed in the Field manager Ronnie Lee, he gave my mother his card and if she have any more problems to call him. Of course we called him multiple times and he never returned our call. But when Patrick called him he responded to his call. Mr.Lee and the first technician (Michael) admitted it could've been done better the first time but said it should work. Of course it didn't work and my 78 year old mother place flooded again for the third time. Before Patrick started the repairs, he tells us, if something happens to the repairs again the 2 year warranty maybe voided unless we let them re-pipe the entire house. This may cause over $9,000. Imagine how that made my 78 years old mother felt. Mr. Ronnie Lee, please do better when looking out for your customers.
Leonard was very professional and knowledgeable; he performed exceptionally well and addressed all of my inquiries.
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