Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.82 (105877 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (105877 reviews)

Leslie Armenta

We recently had our sewer line repaired and lined, and our technician, Daniel Speicher, was outstanding. He was incredibly proactive, working directly with the city to get our lining approved and keeping us informed every single step of the way. He didn't consider the job done until everything was perfect, including coordinating repairs for some residual damage near our back gate. Danny made a difficult home repair much easier on our family. Five stars!

Lucia

Amazing! Matthew called before he arrived. He was on time, very knowledgeable, professional, and kind. He took the time to explain the whole process (multiple times to me lol) and went over the time line if I decided to go with their company. The quote was very reasonable with the other companies (and my budget). The whole experience was so easy and never felt pressured. I am so happy to have made contact with Matthew and this company. Top notch!! Thank you!!

Andrew Ritchie

Great service, particularly Douglas. He was thorough, professional, friendly, and knew exactly what he was doing. I would recommend.

Troy Hudson

David Rice and Hercules were amazing replacing our 2 40g water heaters in the attic. Customer service on point, arrived when they said they would, placed blankets down throughout the house and didnt leave any trash or materials behind. Highly recommend Benjamin Franklin Plumbing!

Laduanda Hill

The plumber was very kind. He walked into my house that was smelling of backed up sewage. He remained professional and got the job done in a timely manner. I really appreciate how efficient and helpful he was from start to finish. Thank you Benjamin Franklin Plumbing for being prompt taking care of my needs from start to finish.

Mary Holmes

Kyle was great! He explained a hot water problem I’ve had forever so that I can finally understand what the issue is and that the builder had installed a regulator for a tank system when I have a tankless system!!! He flushed everything out for me and even went so far as to call to see how much it would be to remove the regulator. He really went the extra mile for me! What a great employee!

Michael Gerson

Avery and Andrew were here on time, acted respectfully and did a great job fixing a problem we had lived with for too long. We would fully recommend them and wouldn't hesitate to call them again!

Stuart Norton

Brandon and Jessie were very understanding and conscious of my situation. They provided numerous solutions and patience while waiting for my decision. Very helpful with NO pressure. After finalizing my choice, Jose and Nate arrived and immediately diagnosed the issue. Calmly and like a well oiled machine were able to snake the clog(s). Then explained then potential hazards of an old home and some prevention steps to keep in mind. When they left, everything was virtually cleaner than when they arrived. The whole experience, with all four gentlemen, was calming, professional, and reassuring.

Mitch Fletcher

Super impressed with my initial experience. Technician, Shawn Carnes, Was on time, very professional and very knowledgeable. It’s obvious what Benjamin Franklin‘s mission is, and I was happy to sign up and be a part of it. Definitely refreshing from a service perspective. Well done.

Greg

Had yearly inspection done. Austin Strong was very thorough. Showed me pics of issue with piping and we discussed potential changes. Very personable tech.