Code of Ethics

We fix the problem right the first time, and we do it with courtesy, competence, cleanliness and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

1. Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
2. Respect for the Law - We adhere to all governing laws, regulations and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
3. Excellence - We design, install, service and repair plumbing systems and parts in strict accordance with the highest industry standards.
4. Safety and Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
5. Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
6. Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
7. Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost respect.
8. Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy.
9. Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.