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We would like to recognize two employees that are shining examples of this company! When we called for emergency service on Saturday, August 2, 20205, McKenzie (spelling?) was a joy to speak with! Very attentive to our problem and expressed a genuine desire to help us as soon as possible, She kept us updated on a projected service time and all along demonstrating a genuine desire to help us. She provided us a service window of 12 pm to 4 pm. Shortly before 12 pm, McKenzie let us know our service technician was enroute to our residence. A truly professional customer service representative! It was a blessing when Avery Heath arrived a little after 12 pm. We were very happy with the service provided by Avery. He was professional, efficient, technically competent, and took time to explain the service policies and the project costs. We will not hesitate to call Benjamin Franklin Plumbing again whenever we might have a problem.
Hello, We were visited by Alex and Luke today. It was a joy having them in our Home. They were both extremely professional not to mention two of the most genuinely nice service individuals I have ever met. They were quick to identify the issue and explained throughly what they were doing. From now on I will call Benjamin Franklin Plumbing and request Alex and Luke for any plumbing issues I may have. Sincerely Dawn Hebert
Arthur and Joe took great care of us. They were straightforward, prompt, and professional. I think we paid a fair price for the excellent work. Thank you!
They fixed our toilet water flow issue in one visit and let me pay off the bill by credit card. Truly appreciate this local business.
Jeff W was very professional and knowledgeable. He went out of his way to make this unfortunate situation much better. He was able to accommodate us the very next day! I would absolutely recommend Benjamin Franklin Heating and Cooling for your plumbing needs!!
No one's perfect, plus my issue was not taken care of. So I didn't give five stars. However Andrew and Benjamin Franklin did a wonderful job of checking all the various places under the kitchen sink, the plumbing. Incluing down in the crawl space. Discussed the options with me.Did not try scare tactics or forcing any issues / work to be done. Explained various options available. Very much appreciate them, good job! Alex did an excellent job of letting us know what was going on and getting it set up so that we can get things taken care of.
Our plumber Joe did an awesome job for us completing multiple jobs making sure that everything was as it should be. Ben Franklin Plumbing has been quick to come out and provide service and have done wonderful work
We called Benjamin Franklin Plumbing regarding an issue with a leak. They were able to schedule an appointment for us quickly. Our technician Grayson was professional and very thorough. He worked hard to determine the source of our issue without cutting any corners and provided recommendations to repair the problem. I would highly recommend this company to anyone who is in need of plumbing repair and installation.
Kevin was kind, professional and an overall great worker! He replaced our water expansion tank quickly and always smiled. I would highly recommend Kevin’s services to anyone!
Ten years ago I bought a foreclosure property that has since needed a significant amount of plumbing work. David Gomez at Benjamin Franklin Plumbing is amazing—he’s efficient, knowledgeable, helpful, and very kind. He’s very honest and straightforward about pacing major plumbing repairs, which I really appreciate, and obviously cares about people as real people. I will continue to use this company and will continue to refer David to my friends. The schedulers are also really nice and understanding; I wouldn’t even consider going elsewhere for plumbing needs.
